purchased 650 square feet of prefinished flooring. After 2 months the wood began to crack and split everywhere it was installed!
It is actually splintering in some places. Called the company numerous times and was told to follow proper procedures by sending pictures and they would send a rep to inspect and decide if it was the flooring. Hmmm,as with every complaint I read with this company they seem to do the same thing to everyone. One month later they send me a letter blaming it on humidity (ok really) and installation and refuse to replace the flooring and repay for install.
Well, I live in New england, I have heat in the winter and air conditioning in summer, so I guess that no one in new england should have hardwood flooring??? After checking the NHFA site, I found that this is caused by wood products that are overdryed and improperly milled, not environmental or install error!!! They still refuse to pay up and warranty this product! I now have to retain a Lawyer to try to get back my money on the garbage they sold me!
Horrible company selling cheap products and they do not care about it either! Buyer Beware!
Never buy from this company, should have looked before, but thought they would be a reputable company since they are everywhere! Can anyone help here!!!!
Monetary Loss: $4500.