called in for warranty as finish was coming off floor. I simply just wanted to get the stain or stain color code to fix it myself.
They put me through the whole warrantly process and after 4 months they sent a form letter. They were supposed to send someone out to inspect it. Never happened. I will never buy from this company again.
I had stated on the phone that water was used to clean it and maybe a hard wood floor cleaner. They said because I was not using their floor cleaner they would not warranty it.
They could have told me that when i called in.
Monetary Loss: $4000.