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I purchased Black Mountain Maple 4mm. Click flooring.

I had in installed by a professional and did great job. It was just a short time and the flooring clicks came undone. I called lumber liquadators c/s and they told me I had been sold wrong underlayment. The also told me the reason why was that it was too thick.

In order to correct this I would have to remove underlayment I was sold and get thiner underlayment. than reinstall floor.

There customer service told me this but will not do anything about it. The will not return calls or talk to me!!!!!!

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Jun 07, 2015.
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Anonymous
#1121922

I'm buying 3 mm Auburn Teak. I'll really be screwed if I pick wrong underlay!!!

What should I get?

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