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I purchased Black Mountain Maple 4mm. Click flooring.

I had in installed by a professional and did great job. It was just a short time and the flooring clicks came undone. I called lumber liquadators c/s and they told me I had been sold wrong underlayment. The also told me the reason why was that it was too thick.

In order to correct this I would have to remove underlayment I was sold and get thiner underlayment. than reinstall floor.

There customer service told me this but will not do anything about it. The will not return calls or talk to me!!!!!!

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of black mountain vinyl flooring and associated monetary loss in the amount of $3000. Lumber Liquidators needs to offer any options to resolve the issue according to poster's claims.

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Anonymous
#1121922

I'm buying 3 mm Auburn Teak. I'll really be screwed if I pick wrong underlay!!!

What should I get?

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