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I called the company in Nashua, NH where we bought what is apparently "tainted" laminate flooring from China. You would think that because of all of the bad publicity they would be willing to at least issue store credits for the bad laminate.

NO, THEY ARE NOT TAKING ANY PRODUCT BACK OR ISSUING ANY STORE CREDITS!! The person who answered said that there is nothing wrong with the product. You have more of a chance of winning the lottery than getting cancer with the product.

Well, apparently, the person is in the medical profession as well as a floor salesperson then. They way that a company reacts to bad press tells you everything!!

This person wrote the review because of bad quality of laminate flooring from Lumber Liquidators. Reviewer claimed that he or she wants Lumber Liquidators to read this review and look into the issue (if any).

The most disappointing in user's experience was not getting a full refund. If you have a chance, please immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Lumber Liquidators for you to read. This information may help you with your purchase decision.

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Anonymous
Toano, Virginia, United States #1120378

Maybe some education around this subject will help

The issue involves a select few china made laminates, not everything we sell. This is where people are becoming confused by media stories.

We sold a finished product, however initial testing to make certain claims about some products came from deconstructive testing, not the product as a finished floor. When you properly test flooring "as a floor" the finished product testing standard is .11ppm (chamber testing using the ASTM D6007 Indicator 2), not to be confused with indoor air testing measurements. The CDC report is clearly posted with an "Abundance of caution" meaning this is under the most extreme conditions. Laminate flooring dissipates the moment you take it out of the box and continues to dissipate over time.

If the idea is to improve indoor air quality, removing the flooring only starts the clock again as the new flooring would need to begin the dissipation process all over again. Removing flooring is not a recommendation. That "new car smell" dissipates after a few months and many products people commonly purchase undergo this process. There are many great resources available to consumers to learn the facts about this subject, but ask any consumer who removed their hardwood, tile, cork, or vinyl floor and they will tell you some simple education can clear up a great deal of confusion.

There are several ways to define “bad press”, so take a moment to learn more about the facts.

Anonymous
#1120373

Maybe some education around this subject will help

The issue involves a select few china made, not everything we sell and this is where people are becoming confused by media stories. We sold a finished product, however initial testing to make certain claims about some products came from deconstructive testing.

When you properly test flooring "as a floor" the finished product testing standard is .11ppm (chamber testing using the ASTM D6007 Indicator 2), not to be confused with indoor air testing measurements. The CDC report is clearly posted with an "Abundance of caution" meaning this is under the most extreme conditions. Laminate flooring dissipates the moment you take it out of the box and continues to dissipate over time. If the idea is to improve indoor air quality, removing the flooring only starts the clock again as the new flooring would need to begin the dissipation process all over again.

Removing flooring is not a recommendation. That "new car smell" dissipates after a few months and many products people commonly purchase undergo this process. There are many great resources available to consumers to learn the facts about this subject, but ask any consumer who removed their hardwood, tile, cork, or vinyl floor and they will tell you some simple education can clear up a great deal of confusion.

There are several ways to define “bad press”, so take a moment to learn more about the facts.

Byteme520
#1118627

Sign the petition to recall the tainted Chinese laminate flooring!

copy and paste:

http://l.facebook.com/l.php?u=http://www.thepetitionsite.com/830/612/656/uscpc-recall-chinese-flooring-immediately/&h=IAQF0-n97

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