Lumber Liquidators - Standed Bamboo flooring separating

We purchased bamboo flooring from the Reno NV store as recommended by the salesperson.We let it acclimate for 2 months in our house.

We installed it as instructed and the floor has separated and shrunk multiple times. We took it apart in several areas and added base shoe molding to cover the separation. It's still continuing to separate after being installed over a year.

We had started the complaint procedure with the Reno store and have been contacted once.We are supposed to have someone come to our house to see what it looks like and that was last week.

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  • What I liked
      No items
  • What I disliked
    • Quality of the product
    • Quality of merchandise

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Stranded Bamboo Flooring
Review category
Building Products
review #820190

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Apr 04 #1139342

My floor did the same thing after 3 months. Had it reinstalled and it still has problems.

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Customer Care 2016

Apr 04 #1139009 Toano, Virginia

LL Response to Strand Bamboo Concern
Sorry to hear there's been a problem and it looks like we're sending a third party inspector to understand this problem fully. On the surface it sounds like you may have a lack of transitions installed in key areas limiting the ability for the floor to naturally expand and contract. When this happens the floor tugs at stress points and begins to pull apart as relative humidity and temperature changes occur over time. Regulating interior conditions is important, but if there's a need for some transitions the problem will not correct itself and some minor repairs may be in order. Customer Relations will help you understand this fully once the report comes back, however the problem as described sounds like the need for some additional transitions so the floor can "float" as designed.

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