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We purchased bamboo flooring from the Reno NV store as recommended by the salesperson. We let it acclimate for 2 months in our house.

We installed it as instructed and the floor has separated and shrunk multiple times. We took it apart in several areas and added base shoe molding to cover the separation. It's still continuing to separate after being installed over a year.

We had started the complaint procedure with the Reno store and have been contacted once. We are supposed to have someone come to our house to see what it looks like and that was last week.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of quality of the product and quality of merchandise. Please immediately contact the author of this review to discuss damaged or defective of stranded bamboo flooring and associated monetary loss in the amount of $6000. Lumber Liquidators needs to issue a full refund according to poster's claims.

Other people also mentioned stranded bamboo flooring in their reviews. You may find this information helpful for further shopping at Lumber Liquidators.

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My floor did the same thing after 3 months. Had it reinstalled and it still has problems.

Toano, Virginia, United States #1139009

LL Response to Strand Bamboo Concern

Sorry to hear there's been a problem and it looks like we're sending a third party inspector to understand this problem fully. On the surface it sounds like you may have a lack of transitions installed in key areas limiting the ability for the floor to naturally expand and contract.

When this happens the floor tugs at stress points and begins to pull apart as relative humidity and temperature changes occur over time.

Regulating interior conditions is important, but if there's a need for some transitions the problem will not correct itself and some minor repairs may be in order. Customer Relations will help you understand this fully once the report comes back, however the problem as described sounds like the need for some additional transitions so the floor can "float" as designed.

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