I consulted with sales and flooring consultant (Burnsville, MN location)for best type of floor for my application. I was advised to put in a vinyl plank floor with wood appearance.
No instructions for installation were included. I went to their website and no specific product or manufacturer instructions were found. Used best judgement to install bases on type of flooring. Before installation was even complete the floor started to bubble and swell.
I called and filed complaint. Company won't stand behind advice of consultants erroneous product recommendation. Company claims it was improper application for intended use. Company rep promised to review with management and get back to me.
Despite multiple messages and emails, no response.
I had to drive 2 hours for initial purchase, another 2 hours to pick up at another store and another 2 hours to return uninstalled product and lumber liquidators doesn't care.
Product or Service Mentioned: Lumber Liquidators Vinyl Flooring.
Reason of review: Not as described.
Monetary Loss: $1500.
Preferred solution: Full refund.