filters
state:
Show
city:
Show
product:
Show
Lumber Liquidators - Cheap product and poor service
Lumber Liquidators - Cheap product and poor service
Lumber Liquidators - Cheap product and poor service
DO NOT USE THIS COMPANY!!! We bought flooring from Lumber Liquidators and had it professionally done by one of their 3rd party contractors. 9 months later the floor is starting to lift, buckle, and snap into pieces. We bought the vinyl flooring for our kitchen per the...
Read more
1.4
#1245916
Reply to reviews
Lumber Liquidators - Worst ever
Lumber Liquidators - Worst ever
We had stranded bamboo put in 4 years ago. First, we set the appointment at the store. I didn’t hear back from them to confirm prior to the date so I decided to call them to verify. They said it wasn’t on the calendar. Problem was I had already moved all my furniture...
Read more
2.0
#1258736
Reply to reviews
Show

Lumber Liquidators - I am so upset Terrible installation Job

Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Some pieces were cut to short from the trim some pieces are coming apart from each other The trim that separates rooms were not put properly They come loose they broke my wiring to my speaker system
1.0
Details
Warranty
#1195168
Reply to reviews
Lumber Liquidators Charleston, SC / Ray's Flooring of Augusta I have been waiting to write this review until I completed my second install of my floor. This time it was done correctly, I did it myself. There is quite a bit more that goes with this story that I will get...
Read more
2.2
I didn't like
  • Customer service reply time
#1159150
Reply to reviews
We purchased flooring products and installation from Lumber Liquidators (LL) Store. The LL installer visited our home and itemized what was required, we paid the bill and the items were delivered. Our installation was scheduled to start on 3/6/18. On 3/8/18 the LL...
Read more
2.6
Oaks, Pennsylvania
I liked
  • Quality of wood
  • Flooring is beautiful
I didn't like
  • Inexperienced installers
  • Failure to complete project after repeated attempts
  • Avoidance of responsibility
#1304983
Reply to reviews
We purchased flooring from lumber liquidators for our rental home and turned out to be bad flooring, it was advertised as scratch resistant well it was anything but, it started scratching like butter, a day after it was in, even with pads on the bottom of items, The...
Read more
1.0
I liked
  • Store was fine
I didn't like
  • Corporate rep was really bad
  • Do not stand behind product
  • Warranty process and the lack of warranty
#1301060
Reply to reviews
In a nutshell, LL is a disaster. Attempted to charge me an additional $2000 for install above what I paid in advance...a week after they measured. At the time of this complaint I still do not have an installation date ( 30 days later). Customer service from the store...
Read more
1.0
I didn't like
  • Awful customer service
  • Deceptive installation practices
#1263575
Reply to reviews
I purchased my floor in nov 2017. I complained in March of 2018 that the floor was starting to warp, they came out and repaired one spot and it made it worse Now my entire flooring is starting to warp and i have beentrying to get them to fix it since March and they...
Read more
Anonymous
happy floors

What was the moisture content of the product and sub floor before installation, largest issues in wood flooring are almost always relared to moisture and RH. Sounds like you m...

Anonymous
beach joe flooring guy

flooring 101 research the flooring you want like bamboo flooring floating type has a lot of formaldehyde but that's getting off topic . Ok floating bamboo very unstable lots o...

#1316043
Reply to reviews
We order a floor from Lumber Liquidators and it is terrible. First of all we got the wrong floor and I had installers coming the next day and could not send this terrible back because the guys were all set up to install. I call the company and told them that this not...
Read more
#1323356
Reply to reviews

Contact Lumber Liquidators

Mailing Address:
Lumber Liquidators Inc.
3000 John Deere Rd.
Toano, VA 23168
Phone:
(800) 366-4204
More

Lumber Liquidators Products and Services

Lumber Liquidators - Discoloration, warping, cupping  in strand bamboo flooring
Lumber Liquidators - Discoloration, warping, cupping  in strand bamboo flooring
Lumber Liquidators - Discoloration, warping, cupping  in strand bamboo flooring
I purchased beautiful bamboo flooring from Lumber Liquidators and had it professionally installed by a contractor. I have had to replace several areas due to discoloration. Now I am getting cupping and warping in 3 more areas. The contractor replaced the first area...
Read more
Anonymous
Bob

Having similar issue. Fading in areas.We're you able to come to a satisfactory resolution?

Anonymous
Danielle Sheffield

Our Morningstar floors have done the same thing. LL sent inspectors over. They told us our slab was holding moisture, and it was not their problem. We have had to replace all ...

2.4
#1124739
Reply to reviews