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We purchased flooring products and installation from Lumber Liquidators (LL) Store. The LL installer visited our home and itemized what was required, we paid the bill and the items were delivered. Our installation was scheduled to start on 3/6/18. On 3/8/18 the LL...
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2.6
Oaks, Pennsylvania
I liked
  • Quality of wood
  • Flooring is beautiful
I didn't like
  • Inexperienced installers
  • Avoidance of responsibility
  • Failure to complete project after repeated attempts
#1304983
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We purchased flooring from lumber liquidators for our rental home and turned out to be bad flooring, it was advertised as scratch resistant well it was anything but, it started scratching like butter, a day after it was in, even with pads on the bottom of items, The...
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1.0
I liked
  • Store was fine
I didn't like
  • Warranty process and the lack of warranty
  • Corporate rep was really bad
  • Do not stand behind product
#1301060
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In a nutshell, LL is a disaster. Attempted to charge me an additional $2000 for install above what I paid in advance...a week after they measured. At the time of this complaint I still do not have an installation date ( 30 days later). Customer service from the store...
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1.0
I didn't like
  • Deceptive installation practices
  • Awful customer service
#1263575
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Lumber Liquidators - Worst ever
Lumber Liquidators - Worst ever
We had stranded bamboo put in 4 years ago. First, we set the appointment at the store. I didn’t hear back from them to confirm prior to the date so I decided to call them to verify. They said it wasn’t on the calendar. Problem was I had already moved all my furniture...
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2.0
#1258736
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Lumber Liquidators - Cheap product and poor service
Lumber Liquidators - Cheap product and poor service
Lumber Liquidators - Cheap product and poor service
DO NOT USE THIS COMPANY!!! We bought flooring from Lumber Liquidators and had it professionally done by one of their 3rd party contractors. 9 months later the floor is starting to lift, buckle, and snap into pieces. We bought the vinyl flooring for our kitchen per the...
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1.4
#1245916
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I purchased a home from a home owner who had the floors installed in January, 2015. I purchased the house in May 2017. The floors are coming up and beginning to wave and dio. I contacted LL and was told the warranty is with the first owner. I have a private floor guy...
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#1226415
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Lumber Liquidators - I am so upset Terrible installation Job

Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Lumber Liquidators - I am so upset Terrible installation Job
Some pieces were cut to short from the trim some pieces are coming apart from each other The trim that separates rooms were not put properly They come loose they broke my wiring to my speaker system
1.0
Details
Warranty
#1195168
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Lumber Liquidators - Not receiving my refund

I returned underlayment over a month ago my sale put in system wrong by store everytime i call customer care get a different story they will not let me talk to a supervisor.....I JUST WANT MY MONEY BACK PLEASE
1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1179894
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Lumber Liquidators Charleston, SC / Ray's Flooring of Augusta I have been waiting to write this review until I completed my second install of my floor. This time it was done correctly, I did it myself. There is quite a bit more that goes with this story that I will get...
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2.2
I didn't like
  • Customer service reply time
#1159150
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Contact Lumber Liquidators

Mailing Address:
Lumber Liquidators Inc.
3000 John Deere Rd.
Toano, VA 23168
Phone:
(800) 366-4204
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Lumber Liquidators Products and Services

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Lumber Liquidators - Poor customer service in stores not very accommodating !!

Wanted to return 2 boxes of flooring that had not been opened that cost $176.00 folks would not due wanted to apply to another purchase . Indicated that the credit had to be put back on credit card. Totally unacceptable return process. Wanted to due some additional rooms will not purcahae anythind from them in the future .its not the money it’s the principal .
1.6
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1154081
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