Lumber Liquidators Reviews
Lumber Liquidators Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumber Liquidators has a 1.5 star rating from 80 customer reviews, with 92% unfavorable feedback and consumers mostly dissatisfied about product quality, installation, and customer service.
Key Takeaways for Future Customers
- Read Lumber Liquidators reviews before buying and confirm return and refund timelines.
- Expect potential delays on orders and difficulty reaching customer service by phone.
- Document deliveries and installations; high price level reported with warranty disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about refund delays and missing or wrong deliveries.
- Poor customer service response, long hold times, and unresolved warranty claims.
- Multiple reports of defective product, botched installation, and perceived bait and switch.
Positive Feedback
Some local stores and managers were helpful and a few customers received full credits or satisfactory resolutions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumber Liquidators has a 1.5 star rating from 80 customer reviews, with 92% unfavorable feedback and consumers mostly dissatisfied about product quality, installation, and customer service.
Key Takeaways for Future Customers
- Read Lumber Liquidators reviews before buying and confirm return and refund timelines.
- Expect potential delays on orders and difficulty reaching customer service by phone.
- Document deliveries and installations; high price level reported with warranty disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about refund delays and missing or wrong deliveries.
- Poor customer service response, long hold times, and unresolved warranty claims.
- Multiple reports of defective product, botched installation, and perceived bait and switch.
Positive Feedback
Some local stores and managers were helpful and a few customers received full credits or satisfactory resolutions.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeland, Florida
Your company has large Straight truck...
They have a large box truck parked in a residential neighborhood and it's an eyesore and traffic issue as people cannot see around it to pull out of their driveway
Your company has a large straight truck parked on the lawn of a home at [STREET_ADDRESS] for over a week now, and it's about to be towed away by the county. If it's not removed by 5/13, you'll find it at the Polk County police impound.
Preferred solution: Removal of the vehicle from the neighborhood
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Poor quality of product purchased
Poor quality
Flooring is not snapping together, and I would like a refund. Very poor quality. I would also like a representative to call me.
- Cheap
Preferred solution: Full refund
Hopewell Junction, New York
Wappingers Falls NY Store False Information delay refund
- - Promised shipment on the next truck but never arrived.
- - I canceled the order and requested a refund.
- - Refunds said to take 1-3 days; no paper trail.
I ordered a Product and was told it would be on the next weeks truck. Almost three weeks gone by and shipment no where to be found.
I cancelled my order and have asked for refund. Was told one -three business days and they could not supply a paper trail.
Buyer Beware
User's recommendation: zero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - June purchase occurred at Wappingers Falls store.
- - July delivery was the wrong color; return.
- - Refund is $1,030.36 of $1,609.73; fees charged.
Contacted the sale department
I bought flooring from your store in Wappingers Fall NY in June. July they delivered the wrong flooring when I went to get it from the store.
I asked the sale rep to return it because it was the wrong color flooring. He said he would so I left the flooring at the store. I paid $1609.73 for the flooring. When I received my refund it was $1030.36.
I immediately contacted the store and was told that it was for restocking fee and shipping fee. I have been in contact with the store and getting the run around about my money. I should not be charged a restocking or shipping fee as my order was incorrect and not my fault. I have tried calling your customer service department and has been on hold for more that half an hour on any occasions.
I am now very tired and frustrated as I am not getting a response from anyone. Please respond to me as soon as possible. Also, I am now ready to report this to the Better Business Bureau as I am not getting anywhere with your company.
I would appreciate a response as soon as possible regarding my refund. My name and phone number and email address are attached.
Thank you
Preferred solution: Full refund
User's recommendation: Do not buy from this store
2 calls to customer service. 40 min. Still no answer
Unsatisfactory. Your store rep treats a customer badly, and you can't answer your phones. Maybe I should post the texts on social media.
No one ever answered the phone!!
- - Happy with floor.
- - One warped board; Acacia Tobacco Road is discontinued; please check warehouse or send samples of matching engineered click and lock.
Im very happy with my floor. However, I have one board that has curled/warped and I am trying to find more of this flooring to solve my problem.
I have the Acacia 7/16x4-3/4 in Tobacco Road.
I understand that it has been discontinued but wondered if there may be some sitting in a warehouse somewhere. If not can you send me some samples of engineered hardwood, click and lock that would blend with my current floor?
Frustration
Was treated rudely at the store. I am try to contact customer service to file a complaint and csnt get throughh
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Concern about advertisement
Company fixed the issue and I have been provided with apology. I decided to not watch the tv advertisement which ends with a sound like someone is knocking on my door! Very annoying and unnecessary.
Sorry. Just waiting for a call back I might have pushed the wrong button
Please call me back at 443 624 ****
Rebecca
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAs a General Contractor, I will NEVER order from you again.
- - No live agent; automated messaging provided no resolution.
- - Callback requested after 20 minutes; no callback, and order delayed 6 weeks.
i didnt get to talk to a live person, only via automated messaging system that got me no where. I provided me phone number for a call back after waiting on the line for over 20 minutes and I never got a call back.
My order has been delayed by an additional 6 weeks and after speaking to the store general manager he replied I dont know what to tell you
Bad experience
We have order hardwood floor from Nashua the person never told about return policy we have to pay 25 percent .we lose our money
User's recommendation: Explain customer for return policy
LL seems to have become a scam
- - The flooring order is backordered with no ETA.
- - Cancellation online is not possible and emails are unanswered; charges may be disputed.
I ordered in stock flooring online. Got an email next day it was back ordered, no eta.
Im trying to cancel the order, cannot be done online. 1-800-hardwood is not working! I sent them emails, no answer. Ill work with my credit card to stop the payment.
They used to be a good company, now seem to be a scam. I do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEmployer bad attitude brought his problem to work
- - Delivered freight to 9137 E 71st St, Tulsa.
- - Loader cursed at me despite my 6 years of truck driving experience.
I havent heard nothing from any ome about the disrectful employee on 12 26 24 something need to be done about it i dont know who is the manager of the place
I am a truck driver and i took some freight to 9137 e 71st st tulsa ok the employer who unload the truck he had a very bad altitude about me backing up to the portable ramp they have he kept dwelling on me just started driving trucks he was cursing i been driving trucks 6 years and i never had a customer talk to me the way he did he dont need to be working in a place like that he going to say that to the wrong truck driver
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Verified Reviewer |
Huntsville, Alabama
Botched Installation
- - Poor installation; hardwood floor buckled across the house and 3 visits failed to fix.
- - The company lied and the homeowner will not let them back in.
Horrible installation. Hardwood floor buckling all over the house.
Same installation company came out 3 times to fix. Did not fix.
Now corporate office wants to send same company out AGAIN to fix. That company repeatedly lied to us and will not ever step foot in my home again.
Preferred solution: Different installation company to fix the floor.
User's recommendation: NEVER buy flooring from Lumber Liquidators.
Gary, Indiana
I am still waiting on my $300.00 visa card
I was given a sheet telling me that if I spent $3000.00 or more and purchase an installation ,I would receive a$300.00 visa prepaid card. I followed all 3 steps I am still waiting for my card.
User's recommendation: Don't trust what they say about gifts and rewards
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Byron, Georgia
A 500.00 rebate for a purchase over 6000.00
I keep entering the code and says it will be processed in 28 days. I cant get through to anyone.
Please call me @803422****.
Fay. Owens, to get my rebate.
- Price
- Everthing
Preferred solution: The rebate that I submitted and was approved. Needs to be sent to me on a credit or gift card.
User's recommendation: I don’t have any at this time.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cherry Hill, New Jersey
Bait and switch
- - Paid almost $7k for engineered Brazilian cherry floor.
- - Sample differed: 3 mil wear with multi-ply vs 2 mil wear with no multi-ply; bait and switch.
This is an email I composed and sent to the "queries" email address on their website (it was returned the next day as undeliverable):
Today I paid almost $7k for a new engineered floor to be installed at my house. We thought carefully about this purchase, deciding between the solid Brazilian cherry floor and engineered version.
I ended up choosing the engineered version because of its multi ply base and 3 mil wear layer. I had previously ordered a sample of this floor which had not yet arrived, but placed the order anyway based upon the floor sample on display.
When I arrived home after placing the order, I was surprised to see that my sample had arrived in the mail. Upon closer examination, this sample looked to be a different version of what I thought I had ordered. I immediately returned to the store with the sample in hand and inquired as to what floor I was to expect.
After checking the product numbers on the sample and after a call to neighboring store, I was told that I would be receiving the floor represented by the sample. I immediately cancelled the order and accused the store of bait and switch. The sample I was sent only had a 2 mil wear layer (3 mil clearly stated on the floor sample) and was not composed of a multi ply wood composite base (also clearly demonstrated on the floor sample). The manager offered numerous excuses of the solid base being superior, which goes against years of arguing that multi directional plys are more stable.
She also said that they had a recent installation where a multi ply plank actually delaminated after a glue down install.This actually is not a good testimony for your floor product quality and was a poor choice for an argument. Putting the base composition aside, you were selling me 1/3 less of a wear layer! I can get the same product you provided as a sample, online, for $2 per sq ft less. One of the last excuses that was given as to why the floor sample did not represent the actual product was that it probably was cost prohibitive to replace all of the floor samples when a product line changes noting the number of stores nationwide.
Are you kidding me!?!
This leads me to my last thought as I returned home with my credit card refund in hand, how many people before me actually ordered the flooring from the floor samples shown them, had the floor delivered and installed, not realizing that the product they touched prior to placing the order was not the actual product that was installed. The only evidence is what you can actually see, A Brazilian Cherry engineered floor.
This is classic bait and switch, an illegal practice. I cannot understand that a company which went through having to change its identity due to a product quality/health issue would allow something like this to take place.
- Have a good display of flooring
- Local store tried to be helpful
- Bait and switch
Preferred solution: Let the company propose a solution
User's recommendation: Buyers Beware ! Check you purchase against delivered/installed product
About
Lumber Liquidators is a company that offers a wide choice of pre-finished and unfinished hardwood floors. Company is very popular in the industry and works on the market since 1993. Originally it was a liquidation company and in 1996 they opened their first store of hardwood. Today Lumber Liquidators is headquartered in Colonial Heights, Virginia. Company offers a wide choice of solid wood (including prefinished bellawood, prefinished domestics, prefinished exotics, prefinished handscraped, prefinished stained, unfinished), engineered hardwood, bamboo and cork, laminate and vinyl, molding and accessories (including molding and trim, stains, grills, vents, underlayments, adhensives, countertops, floor care products).
Lumber Liquidators is ranked 37 out of 442 in Flooring and Tiling category
USA
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"was told that it was for restocking fee and shipping fee", they gave you an answer, you just didn't like it. Did you review their refund policy BEFORE you made the purchase? My guess is no, it's easier to complain after the fact.