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Lumber Liquidators Charleston, SC / Ray's Flooring of Augusta I have been waiting to write this review until I completed my second install of my floor. This time it was done correctly, I did it myself. There is quite a bit more that goes with this story that I will get...
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2.2
I didn't like
  • Customer service reply time
#1159150
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Their claim that they warranty their product is complete ***. Shortly after our floor was professionally installed it started warping in multiple spots. It soon spread to almost the entire floor so I requested the wood be replaced under warranty. They completely...
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Anonymous
Patty

what flooring are you referencing?

1.3
#1153103
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Lumber Liquidators - Sold defective flooring
Purchased flooring for my home that I am remodeling. A few days after flooring installed flooring turned hazy. Sent samples to Lumber liquidators who inspected and stated flooring had manufacturing defect. They only offered a store credit for purchase price and nothing...
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1.8
I didn't like
  • Quality of product
  • Do not stand behind product
#1152519
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Lumber Liquidators - Poor customer service in stores not very accommodating !!

Lumber Liquidators
#1154081
1.6
Details
Wanted to return 2 boxes of flooring that had not been opened that cost $176.00 folks would not due wanted to apply to another purchase . Indicated that the credit had to be put back on credit card. Totally unacceptable return process. Wanted to due some additional rooms will not purcahae anythind from them in the future .its not the money it’s the principal .
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Lumber Liquidators - Don't trust their warrenty

Lumber Liquidators
#1067450
1.0
Details
I can cry over the amount we spent and less than half a year having quality control issues. After filling with lumber liquidators; they refused to call me back or even see the product. I'm so discouraged over how hard I saved for these floors. They wrote it off as "heals" and I don't even wear heals.
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Advertised vs Delivered
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Diversity of Products or Services
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Lumber Liquidators - Mistakes not fixed

Lumber Liquidators
#1043206
1.6
Details
There are mistakes that were made while installing my floors due to having only one person working on them and and that they were in a hurry so they could get on to their next job I spoke to the head person in regards to this matter back in September 2016 he said when he had time he would get them fixed I've heard nothing it's now May 5th 2017
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Flooring Review

Lumber Liquidators
#790440
2.5
Details
My kitchen flooring is chipping,seams not sticking,breaking pieces. Flooring had to be ripped up two times already. Still fighting with company.
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The worst experience ever they measured the floors, didn't get the floors right then. Got them some months later, but nothing changed in my home the floors didn't shrink or grow. But when they camed out to put floors in I had to buy more things from them had to pay...
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#1151212
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Never buy anything from Lumber Liquidators. Worst company ever to do business with. Their "50 year warranty" protects them not you. Professionally installed floor, in the house 3 weeks before it went down, and it buckled so bad we had to take it up due to safety...
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1.2
#1136943
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Lumber Liquidators wo company ever to do business with ever.
3/4" oak hardwood purchased last spring and installed by a 20 year professional well respected. Floor buckled so badly it had to be pulled up (safety issue) after LUMBER LIQUIDATORS sent a so called "independant consultant" to evaluate. We were told floor was out of...
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Anonymous
William

Now that the company has no outstanding claim against you , it is time to institute your claim against them for compensatory damages.I hope that you have kept a solid paper tr...

#1136440
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We spent a tremendous amount of money on engineered hardwood floors (over 1600 sf) that were installed by one of LL "professional" installers. Because the floors were glued down to concrete the installers used mineral spirits to clean the glue residue on the boards in...
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#1132746
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Lumber Liquidators - Discoloration, warping, cupping  in strand bamboo flooring
Lumber Liquidators - Discoloration, warping, cupping  in strand bamboo flooring
Lumber Liquidators - Discoloration, warping, cupping  in strand bamboo flooring
I purchased beautiful bamboo flooring from Lumber Liquidators and had it professionally installed by a contractor. I have had to replace several areas due to discoloration. Now I am getting cupping and warping in 3 more areas. The contractor replaced the first area...
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Anonymous
Danielle Sheffield

Our Morningstar floors have done the same thing. LL sent inspectors over. They told us our slab was holding moisture, and it was not their problem. We have had to replace all ...

Anonymous
Darlene Cain

I would like to find out how to get Morningstar to honor their '30 year warranty' on this flooring. I had a professional contractor install this floor with the recommended gl...

2.4
#1124739
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My installers that were a third party installer of Lumber Liquidators were very inexperinced and did an very poor job on my transitions. They used t-moldings instead of the craftsmenship that involves cutting boards to another adjacent board. The finished product...
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2.0
#1119958
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Contact Lumber Liquidators

Mailing Address:
Lumber Liquidators Inc.
3000 John Deere Rd.
Toano, VA 23168
Phone:
(800) 366-4204
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Lumber Liquidators Products and Services

I BOUGHT MY FLOORING FROM LUMBER LIQUIDATORS, It is a prefinished flooring that was installed by a professional flooring company, the same way they have been installing floors for decades The flooring is splintering and chipping in spots and the finish is coming off in...
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2.3
I didn't like
  • Warranty process and the lack of warranty
#1103839
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