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I purchased extra flooring so I Went to return it first I couldn’t return to the store I originally purchased from because it was closing so I had to go 40minutes away from my home to return it than I was told refunds are sent through corporate check the salesman said...
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Company wrote 0 private or public responses to the review from Dec 11.
1.0
#1421027
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Lumber Liquidators - Long wait

I called the store 2 times earlier to tell them we were on our way to pick up our flooring. Got there they had not pulled flooring. We went to eat lunch came back they still had not pulled flooring. Waited while they unburied our wood.
Company wrote 0 public responses to the review from Nov 10.
#1397631
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Will never purchase anything from this company ever again and will let everyone know the bad experience I had with this company. There installers are the worst I have ever seen. It took 2 months for them to finish my floors and still my floors are still not right. I...
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Company wrote 0 private or public responses to the review from Oct 22.
1.0
#1386798
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Lumber Liquidators - Lamanite floor

The worst floors ever. They buck on corners wont seed together I refuse to put anymore down in my house going to redo the whole house. Will never recommend this company CHEAP FLOORs I was going to try to return unused but they said No I waited to long. Whitch I did . my fault. It has taken me two years to save money to do again.
Company wrote 0 public responses to the review from Sep 20.
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1361299
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This business is the worst store I had to deal purchase and refund process. The products that are under $3.00 lack quality. Only 30% of our wood laminate floor boards would snap or remain installed. All our unopened boxes had to be returned. The cash return policy is...
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Company wrote 0 private or public responses to the review from Sep 04.
1.0
I didn't like
  • Advertisements are misleading
#1346476
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We order a floor from Lumber Liquidators and it is terrible. First of all we got the wrong floor and I had installers coming the next day and could not send this terrible back because the guys were all set up to install. I call the company and told them that this not...
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Company wrote 0 public responses to the review from Aug 07.
#1323356
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I purchased my floor in nov 2017. I complained in March of 2018 that the floor was starting to warp, they came out and repaired one spot and it made it worse Now my entire flooring is starting to warp and i have beentrying to get them to fix it since March and they...
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Company wrote 0 public responses to the review from Jul 29.
Anonymous
happy floors

What was the moisture content of the product and sub floor before installation, largest issues in wood flooring are almost always relared to moisture and RH. Sounds like you m...

Anonymous
beach joe flooring guy

flooring 101 research the flooring you want like bamboo flooring floating type has a lot of formaldehyde but that's getting off topic . Ok floating bamboo very unstable lots o...

#1316043
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We purchased flooring products and installation from Lumber Liquidators (LL) Store. The LL installer visited our home and itemized what was required, we paid the bill and the items were delivered. Our installation was scheduled to start on 3/6/18. On 3/8/18 the LL...
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Company wrote 0 private or public responses to the review from Jul 16.
2.6
Oaks, Pennsylvania
I liked
  • Flooring is beautiful
  • Quality of wood
I didn't like
  • Avoidance of responsibility
  • Failure to complete project after repeated attempts
  • Inexperienced installers
#1304983
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We purchased flooring from lumber liquidators for our rental home and turned out to be bad flooring, it was advertised as scratch resistant well it was anything but, it started scratching like butter, a day after it was in, even with pads on the bottom of items, The...
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Company wrote 0 private or public responses to the review from Jul 11.
1.0
I liked
  • Store was fine
I didn't like
  • Do not stand behind product
  • Warranty process and the lack of warranty
  • Corporate rep was really bad
#1301060
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In a nutshell, LL is a disaster. Attempted to charge me an additional $2000 for install above what I paid in advance...a week after they measured. At the time of this complaint I still do not have an installation date ( 30 days later). Customer service from the store...
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Company wrote 0 private or public responses to the review from May 24.
1.0
I didn't like
  • Awful customer service
  • Deceptive installation practices
#1263575
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