Lumber Liquidators Charleston, SC / Ray's Flooring of Augusta I have been waiting to write this review until I completed my second install of my floor. This time it was done correctly, I did it myself. There is quite a bit more that goes with this story that I will get...Read more
I didn't like
- Customer service reply time
Their claim that they warranty their product is complete ***. Shortly after our floor was professionally installed it started warping in multiple spots. It soon spread to almost the entire floor so I requested the wood be replaced under warranty. They completely...Read more
Purchased flooring for my home that I am remodeling. A few days after flooring installed flooring turned hazy. Sent samples to Lumber liquidators who inspected and stated flooring had manufacturing defect. They only offered a store credit for purchase price and nothing...Read more
I didn't like
- Quality of product
- Do not stand behind product
Lumber Liquidators - Poor customer service in stores not very accommodating !!
Wanted to return 2 boxes of flooring that had not been opened that cost $176.00 folks would not due wanted to apply to another purchase . Indicated that the credit had to be put back on credit card. Totally unacceptable return process. Wanted to due some additional rooms will not purcahae anythind from them in the future .its not the money it’s the principal .
Lumber Liquidators - Don't trust their warrenty
I can cry over the amount we spent and less than half a year having quality control issues. After filling with lumber liquidators; they refused to call me back or even see the product. I'm so discouraged over how hard I saved for these floors. They wrote it off as "heals" and I don't even wear heals.
Lumber Liquidators - Mistakes not fixed
There are mistakes that were made while installing my floors due to having only one person working on them and and that they were in a hurry so they could get on to their next job I spoke to the head person in regards to this matter back in September 2016 he said when he had time he would get them fixed I've heard nothing it's now May 5th 2017
My kitchen flooring is chipping,seams not sticking,breaking pieces. Flooring had to be ripped up two times already. Still fighting with company.
The worst experience ever they measured the floors, didn't get the floors right then. Got them some months later, but nothing changed in my home the floors didn't shrink or grow. But when they camed out to put floors in I had to buy more things from them had to pay...Read more
Never buy anything from Lumber Liquidators. Worst company ever to do business with. Their "50 year warranty" protects them not you. Professionally installed floor, in the house 3 weeks before it went down, and it buckled so bad we had to take it up due to safety...Read more
3/4" oak hardwood purchased last spring and installed by a 20 year professional well respected. Floor buckled so badly it had to be pulled up (safety issue) after LUMBER LIQUIDATORS sent a so called "independant consultant" to evaluate. We were told floor was out of...Read more
We spent a tremendous amount of money on engineered hardwood floors (over 1600 sf) that were installed by one of LL "professional" installers. Because the floors were glued down to concrete the installers used mineral spirits to clean the glue residue on the boards in...Read more
I purchased beautiful bamboo flooring from Lumber Liquidators and had it professionally installed by a contractor. I have had to replace several areas due to discoloration. Now I am getting cupping and warping in 3 more areas. The contractor replaced the first area...Read more
My installers that were a third party installer of Lumber Liquidators were very inexperinced and did an very poor job on my transitions. They used t-moldings instead of the craftsmenship that involves cutting boards to another adjacent board. The finished product...Read more
I BOUGHT MY FLOORING FROM LUMBER LIQUIDATORS, It is a prefinished flooring that was installed by a professional flooring company, the same way they have been installing floors for decades The flooring is splintering and chipping in spots and the finish is coming off in...Read more
I didn't like
- Warranty process and the lack of warranty
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