What I originally thought was a great deal on a small lot special purchase became a huge liability when a home inspector determined that the naturally occurring defects in the wood were the result of a wood destroying insect infestation that can damage the flooring and the wood structure of the home. I spent $135.00 to hire in entomologist to determine that the infestation was inactive.
I contacted customer service to obtain a replacement for the defective product. Customer Service declared it an installation error and all warranties were thus void. They stated that the installer should not have installed any flooring with signs of infestation, this is ironic since neither the manager and assistant manager in the Lumber Liquidator store were unable to identify the WDI infestation and admitted that this was the first time they had seen a Powder Post Beatle infestation. We all assumed that this was typical in rustic looking “trendy” hard scraped wood flooring. Which brings me to my original assumption; this was an uncommon occurrence and this was a defective product.
Yes you can find great deals from this company, but let the buyer beware. I would suggest that you check each box on the dock.
Reason of review: Not as described.
Monetary Loss: $1300.
Preferred solution: Full refund.
I liked: Great price and product line.
I didn't like: Lousy corporate customer service, Wood destroying insect infestation, Voided warranty-what warranty.