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I ordered 400 sf of wood floor for an additional area to match an area we previously completed. Ordered it on-line, paid for it in full, received confirmation, went to pick it up at my local store and was told it was not in stock.Called customer service and was told that there was none in stock anywhere near me, but they had some "Odd Lot" of the same matching material in stock in Virginia.

I paid for expedited delivery to get the material in 3 days. When it arrived we found out what they meant by "Odd Lot".

We got 10 boxes of junky rejects.

Boxes that were opened and re-sealed, Every odd colored, short length, checked, cracked piece that was sent back from previous orders was resold as "Odd Lot". Completely Unusable.

Monetary Loss: $2000.

Company wrote 0 private or public responses to the review from Jul 01, 2013.
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