I bought Bamboo flooring, interlocking floating floor. This is what the sales people in the store told me I had to buy because I have a concrete slab foundation.
They the me the bamboo flooring is a very hard surface so it does not scratch easily. They said the snap together floor would not separate, they stay tight together and that there was a 10 year warrens on the finish. We'll, the lied about all of it! It scratches very easily and shows up with a big white streak with scratches.
The boards are separating with large gaps and they never gave me any warranty information and I have only had the floor less than 2 months and it already looks horrible! They recommended an installer and said he has done a lot of work for them and is great! He did a total *** job!!!!! The trim was not cut right, he did not try to match the colors of trim, he cut pieces back too short leaving holes, could not find a glue that would hold the trim down, got a bunch of glue on some of the floor boards, and he said he can not get it off.
So here we are $6,000 plus I am out and the installer can't seem to fix his crappy installation job and the quality of the floor is awful and Lumber liquidators still uses this same installer and will not do anything to help me. They said they do not care if I go to th BBB or f I right bad reviews about the products a services recommendation, or if I take them to small claims court. However when I first complained about it to them they said "we want to make things right, we want you to be satisfied with our products and services and then all of a sudden the change to saying "we are not liable for anything and we can not help you! They are listed and thieves!!!!!
This is a crime that they can get away with doing this to anyone stealing thousands of people's hard earned money and leave them with a crappy product and recommend horrible installers. They don't deserve to be in business.
Monetary Loss: $6500.