My husband and I purchased a new home which required flooring. We purchased an oak engineered Bella product from Lumber Liquidators in Wilkes Barre PA. We contracted with one of their installers and the work was done in the late fall.
The installation was fantastic (Marshall Contractors) and the floor was beautiful.
An issued arose last month when my husband was walking across the floor in socks and got a splinter in his foot. After removing it we looked where he walked and saw a sliver of the floor gone and realized it came from the floor board, You can now see a tiny piece missing from the board and as the underneath is not stained is a different color from the rest of the room.
We immediately contacted Lumber Liquidators with our issue. They sent us to a department we later found out what their installation/contracting dept. They had the installer contact us and we forwarded him a picture of the board that had to be replaced. He advised that if he came out he would have to charge me a considerable fee as Lumber Liquidators would not pay it.
Since then I have been fighting for this company to simply honor the warranty that they sell you with their products. To date, I have not even had the courtesy to receive a return call from the company itself.
I have to say that the installer offered to drive over an hour and wood putty and stain the floor at his own cost. This is unacceptable, why should the installer pay out of pocket for a product defect. But for this and his quality work I would highly recommend him.
Lumber Liquidators on the other hand, I say buyer beware. No one wants to do business with a company that does not honor their warranty and back their products.
I will update you as I will continue to fight to have this matter resolved by Lumber Liquidators.
Monetary Loss: $150.