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I called the store a week ago on Thursday, and was assured that someone would call me back on Monday or Tuesday and schedule a time to come out and measure my area and discuss the type(s) of flooring I wanted. Monday came, no call; Tuesday cam no call; by late Wednesday I contacted the store again and was assured someone would call me the next day.

Today Thursday still no call. Just got off the phone with them, and the guy told me he didn't know what was going on, so I asked for a refund of my deposit because I didn't know what was going on either.

Very said business practices. if they don't want to serve a certain client, please say so up front....

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer servicde.

Company wrote 0 public responses to the review from Jul 02, 2015.
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Toano, Virginia, United States #1004062

LL Response - No Service Concern

Thank you for letting us know there's been a problem. We have hundreds of requests processed each day without an issue and there is obviously something wrong in this particular case.

Please contact Customer Care at 800-366-4204 and a member of our team will help you.

Please reference this posting and ask the person assisting you to notify a Team Leader and once validated we will take care of you recognizing the inconvenience. Very sorry to hear a problem occurred, but we'll make it right!

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