North Fort Myers, Florida
0 comments
Not resolved

How lucky I just received a letter indicating my case was closed. I asked for the underlay warranty and installation instructions. I received these for the vinyl plank, not the underlay.

Then in their letter they refer to page 7 and 12, nothing on page 7 and there is no page 12, maybe because it's plank and not underlay? There was one sheet of paper in the package containing the underlay.

On these pages I would have found that it said "MOISTURE TESTING (CONCRETE SUBFLOORS) : Use of Calcium Chlorine Test (ASTM F-1869) is required over ALL CONCRETE SUBFLOORS.

I chose this product after considerable research and no where did it ever indicate for any vinyl flooring that a test needed to be conducted or else I would have purchased the flooring from Lowe's or Home Depot who stands behind their products.

It indicated that I could hire and pay for an expert to test floor for moisture. Then what? How can they determine the humidity was right for the entire 5 month period. This is not an option. Lumber Liquidator's is right the matter is closed with them. My money would be better spent hiring someone to help remove the potentially toxic material and then be able to testify to the mold in small claims.

DON'T PURCHASE THIS MATERIAL IF YOU WANT A WARRANTY WITHOUT FIRST TESTING THE SUBFLOOR, and even then I'm sure they have more excuses. It will be a long night updating all this on the other blogs.

Attached are pictures I sent to Lumber Liquidator - DOESN'T EVEN SHOW CONCRETE. The little bit of color variation shown in one picture is where tile was removed.

Review about: Vinyl Flooring.

I liked: Salesman was nice but sold me a faulty product.

I didn't like: Customer service, Lousy corporate customer service.

Review #707457 is a subjective opinion of a user.

1.0
Customer service
Website
Price Affordability
Product or Service Quality
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

Had an Experience with Lumber Liquidators?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Lumber Liquidators - No Exchange for Moldy Wood Lumber Liquidators "My mother spent $2000 on laminate flooring from here recently. After installing ~140 square feet of it, we found that there was mold growing on all of it. Hesitant to..." Read more Lumber Liquidators - Bait and switch practice Lumber Liquidators "I ordered and paid tiles that was on sale. Sale man made sure that the tile I was ordering was available when I ordered it. I paid for it and..." Read more Do not even try to get a refund from Lumber Liquidators Lumber Liquidators "I special ordered some oak flooring and it took a month. It arrived and about half way through the first box the wood was warped, all different widths and..." Read more Lumber Liquidators - Morningstar Bamboo- DO NOT DO IT.  LL misrepresents skill set required by HSS installers.  LL HQ contradicts HSS authorizing general contractors to install floors.  Lumber Liquidators "I had Morning Star Bamboo installed by a HSS (Home Service Store) recommended installer, and paid for it by a loan facilitated by LL. I signed a contract that..." Read more I love DHgate! Dhgate "Dhgate is a website where it is safe to buy products that are fairly priced and of excellent quality. Ive been a customer for a couple of years now and..." Read more Flojos Sandals blacken feet, company ignores complaint Flojos "Bought a pair of these awful black Drew or Cole model sandals at Costco. Transferred a black stain that lasted for weeks, despite repeated attempts to scrub feet with abrasives,..." Read more Muv Fitness - I really like the facility, BUT!!!!!! Muv Fitness "I really like the facility, BUT!!!!!! The pool needs a lot of HELP. I took these picture on 5/26/2017 at the valley facility. I have expressed my disappointment in the..." Read more Chipotle - Employee named Deysi is the worse! Chipotle "I went to chipotle at 5175 Peachtree Parkway, Norcross, GA 30092 for past few years and for many times I didn't get satisfactory customer service but this time I was..." Read more