Pleasant Lake, Michigan
Not resolved
Customer service

installed this floor in a brand new house. Followed directions to the letter.

Floor separated after a few months. I pulled it up and reinstalled it about a month ago. Noticed today that it has separated on the other side of the room. When I talked to them at the store, they put the blame on everything but the product.

I finally said, well I installed a bamboo floor from a different vendor in my bedrooms and I have no problem with that. Store person had nothing else to say.

The floor is beautiful, but I don't recommend it, and I won't buy from LL Again. I have 5K wrapped up in this floor and I guess I will have to replace it.

Reason of review: Bad quality.

Monetary Loss: $5000.

Preferred solution: Full refund.

I didn't like: Avoidance of responsibility.

  • Bamboo Hardwood Floor
Company wrote 0 private or public responses to the review from Mar 26, 2015.
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