Was worried after buying the product then reading the many bad reviews. Well I expected the worst.
Its been over 6 months now and the floor is perfect. We had close to zero defect boards during the install. The installers were a little rough always wearing shoes etc. But no scratches.
I still have no scratches, no cupping. Floor looks like its first day after the install. So maybe I dodged a bullet. Maybe your problem is local not global.
Your experience may have been bad and valid. But mine was as well.
I plan on going back to get my last two rooms finished. If any thing changes to negative I will be back here.
Reason of review: Good customer service.