In February of 2014 I completed the installation of LVT Underlay and vinyl planks. In June of 2015 I removed a few and found mold growing on the underlay in 5 months. The underlay is warranted to be mold resistant. It was installed throughout my home and the area I removed was in the middle of front room with no exposure to moisture.
I have made several attempts to remedy this at the corporate and local retail store. After submitting a four page claim with pictures and many calls I was denied because they said I removed the material. I only removed a small portion of the material which was communicated and pictured to their representatives. After several more phone calls I spoke to a manager who said I was denied since they couldn’t verify the moisture level in my home. No one ever came to the house or returned calls.
I have not had time to remove and re-install the vinyl planks and underlay. I need to purchase more planks because some will be damaged and I’m not sure what to do because according to reviews they will not accept boxes if opened and ALL of the previous boxes fell open from just transporting them.
I need to sell my house for financial and health reasons and now with a moldy floor I am going to lose more than if I didn’t have any floor. I am more concerned from the people who have this problem and don’t know it as mold can be deadly if not found in time.
This reviewer shared experience about "all of above and more" and wants this business to "remove and reinstall the vinyl in my house and replace the planks that will be damaged as a result". The author is overall dissatisfied with Lumber Liquidators. The most disappointing about lvt underlayment from Lumber Liquidators was did not stand behind product or installation Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Lumber Liquidators.
Check out the best and the worst companies in Building Products category for more informed decision or compare Lumber Liquidators to other companies on our site.