3/4" oak hardwood purchased last spring and installed by a 20 year professional well respected. Floor buckled so badly it had to be pulled up (safety issue) after LUMBER LIQUIDATORS sent a so called "independant consultant" to evaluate.
We were told floor was out of warranty because the humidity in pur house was 54% and it must be kept between 50% amd 30%. What crap. There was an oak floor in the same place for 30 years no problem. Their warranty protects them not you.
The underlayment they sold us looked like carpet padding. The contrator was doubleful about using it and so were we. DO NOT BUY THEIR UNDERLAMENT. They told us we had to use it to keep the warranty.
Expensive and we are sure it caused the problem We pulled a $10,000 floor up, removed the LL underlayment, replaced it with what the contrator always uses (builders felt I think) and problem solved.
I had to pay for everything. Horrible company to do business with.
Product or Service Mentioned: Lumber Liquidators Hardwood Flooring.
Reason of review: Warranty issue.