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Beware of Lumber Liquidators 30 year warranty, Two years after installing Qing Kobra Bamboo flooring bubbles started popping up in the finish. Then flooring started to buckle.

Had Lumber Liquidators out to inspect, they blamed it all on installation. Used all the Lumber Liquidators recommended adhesives (moisture barrier adhesive, $200/Bucket) and the trowel supplied by the Morning Star manufacturer. This project cost over $8000.

Had to rip up the flooring and install a new floor, purchased from a manufacturer who will stand behind their product. No compensation was ever offered or received from Lumber Liquidators.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Lumber Liquidators. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Anonymous
#1108353

LL Response to Warranty:

We never want to hear about a customers flooring having any problems. Our desire is for every home to be a showplace for our products and no seller would ever want a floor to become a problem.

Your story comes with some tell-tale signs installation was a concern. Just because you bought the right materials does not mean they were used properly and the presence of bubbles suggests you had a moisture problem from below and my experience tells me you did not trowel on the MVP properly to control moisture. This is highly likely because you also mentioned the floor buckled, another sign excessive moisture came into play. Two years later you had a problem?

A flooring issue would be known immediately if it was truly manufacturing and this is yet another sign of a failure well after installation so to blame LL for your flooring problem suggesting this was a warranty claim is irresponsible. NO flooring retailer has a warranty that covers the types of issues you described and while you may have sourced elsewhere for your second floor, repeat this problem and the outcome will not be any different and speaks to the necessity for all consumers to follow directions to the letter, or hire someone with the proper skills to safeguard your investment.

The posting is anonymous for a reason to avoid LL sharing the facts of this case to show this was not a valid case where the warranty provides protection. Sorry to hear this happened and your frustration comes from an improperly installed floor.

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