I would like to say that their restocking fee of 20% is absolutely ridiculous. We bought some $600 worth of flooring for our kitchen and when we got it home we didn't like the match with our counter tops.
When we returned it to the store (all boxes unopened) except one we were told that we had to pay a restocking fee of 20% which came to $120. It was instock in the stores back room and wasn't ordered in! This is the second house we were doing through their store in Fredericksburg, Va, but no longer. Because of the greed of the company we will no longer be a customer at any of their stores.
I understand a restocking fee-but 20%!! That is ridiculous.
$120 dollars just out the window. All the manager on site had to say was-"its company policy".
Monetary Loss: $120.