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Lumber Liquidators provides a shady product and their waranties are written in double tlak so that you, the consumer can't win. Too many issues to get in to but stay away from them as it is only a matter of time before they close their doors.

Terrible, terrible, terrible!

Lumber Liquidators provides a shady product and their waranties are written in double tlak so that you, the consumer can't win.

Too many issues to get in to but stay away from them as it is only a matter of time before they close their doors. Terrible, terrible, terrible!

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Anonymous
#414943

All warranty information is clearly written, carefully laid out to be easily understand, and defines what is covered, and what is not covered under the warranty. This information, as with all manufacturers in the industry discloses the warranty in order to safeguard the product for customer satisfaction.

All warranty information is displayed on our website “Customer Care” page with thousands of “views” each week. If you had a problem occur from your use of the floor, then later discovered the event is not covered, it’s for this exact reason we stress you review the warranty and the installation instructions prior to installation, preferably during the acclimation period. There's no double talk here, it's in our interest your floor performs well because we want people to admire the flooring and the look of your home. Care of the floor is the responsibility of the consumer, we sold you a quality product backed by a warranty we stand behind.

The posting supports our encouragement at the time of sale to read and follow these informative documents. This type of issue is common for complaints were our investigation reveals these documents were never reviewed, or the consumer placed all responsibility for a successful installation in the hands of their contractor, with no review of floor care or ongoing maintenance of the floor.

Take ownership of the project and review these documents for a positive experience where the warranty may outlast your ownership of the home. Sorry this happened.

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