Amanda is a joke. The whole customer service operation is a joke.
I would NEVER again buy from Lumber Liquidators. So far over 7 weeks with NO resolution, after being sold product that did not match what I purchased, sending in a carton for testing (for which I STILL haven't been reimbursed) and now, the warranty/chargeback dept is dragging their feet and not returning calls.
I can only hope more and more people see these complaints and reviews and stay away from this unethical enterprise. I cannot wait to see them crash and burn financially, and all those incompetents looking for a job elsewhere.
Product or Service Mentioned: Lumber Liquidators Flooring.
Reason of review: Poor customer service.
Monetary Loss: $1400.
Preferred solution: Full refund, with no restocking fee for all unused DEFECTIVE wood, mouldings and glue..