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Purchased carpeting from LL. Was happy with carpet and price, problems came with the install.

The installer showed up late and was in awful mood due to his helper not showing up. He did entire job by himself, but when it came to bonding seams together across living room floor, he went very quickly and did not heat glue enough to properly bond. Within 2 days you could see seam separating and after 2 weeks, you could see entire seam. After a half dozen calls, finally got a nasty, rude response from installer saying he would not return to fix seam.

I informed LL headquarters and have since never ever heard back from them. They have zero customer service as well as no warranties on any of their products !

I will never purchase anything from this business ever again. They absolutely SUCK to deal with other than purchasing their products, then they're happy to take your money.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Lumber Liquidators. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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bpullin2016
#1259850

Lumber Liquidators does not sell, or install carpet so this communication is 100% misdirected and inaccurate. It is however possible for an installer to wear a company shirt as many LL T-shirts are given away, but you will not be able to produce an invoice that has a carpet purchase from our company because we don't sell from this category. Sorry to hear you had an issue, but it's not from Lumber Liquidators.

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