I bought a floor from Lumber Liquidators and when my contractor went to pick it up, they told him I owed money which he laid out. After they had his money, they told him that actually the floor I bought was discontinued and they are giving me a floor that looks just like the one I wanted.
When I got home and saw the floor, it looked NOTHING like the floor I picked out. I called the store and they said it wasn't that the floor was discontinued, the SKU number was changed (and that cost me more $$)? The floor was definitely different. I've been fighting with them for almost a year.
They claim they have something better than integrity: accountability. Really? they are blaming me and my contractor when they were the ones who pulled a fast one. I think what happened is that I'm an older, single woman and they felt they could unload stock that wasn't selling on me and get away with it.
So far they have. This company is evil.
Don't ever use them.
Reason of review: Poor customer service.
Monetary Loss: $19000.
Preferred solution: Full refund.
I didn't like: Way i was treated, Sales practices, That they take no responsibility.