I bought a floor from Lumber Liquidators and when my contractor went to pick it up, they told him I owed money which he laid out. After they had his money, they told him that actually the floor I bought was discontinued and they are giving me a floor that looks just like the one I wanted.
When I got home and saw the floor, it looked NOTHING like the floor I picked out. I called the store and they said it wasn't that the floor was discontinued, the SKU number was changed (and that cost me more $$)? The floor was definitely different. I've been fighting with them for almost a year.
They claim they have something better than integrity: accountability. Really? they are blaming me and my contractor when they were the ones who pulled a fast one. I think what happened is that I'm an older, single woman and they felt they could unload stock that wasn't selling on me and get away with it.
So far they have. This company is evil.
Don't ever use them.
This person wrote the review because of poor customer service at Lumber Liquidators. Reviewer claimed that he or she lost $19000 and wants Lumber Liquidators to issue a full refund.
The most disappointing in user's experience was way i was treated, sales practices and that they take no responsibility. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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