I have been a succesful dance studio for 10 years and was finally able to exspand my business for my community. Offering more dance classes, before and after school programs, and childcare!
In this process, of course I would need new FLOORs, leaving behind my old laminate dance floor of 10 years that lasted GREAT!
I callled around and the cheapest was Lumber Liquidators.. Did I not know it was cheap for a reason.. I should have read the title.. "hardwood floors for less" they need to change it to, after you buy you get less for what you paid for.
I bought 1,239.60 sq of Nirvana French Oak 8mm with pad. I also bought the silent sounds padding that they told me I needed.
I spent month talking to the company online, phone, and in store.. making sure I was buying the right floor for the SAFTY of my dancers and babies!
After installing it, and it was a pain in the ***.. half the boards we could not use because they were already chipped or broken. But, with in 3 weeks after dance classes, the floor was coming apart. I don't think a class of 3 year old pretending to be butterflies are going to make the floor move and come apart. When this happened, i called costomer service.
I should have known, I would have better luck talking to myself.
I told them... this floor is for dance..and PLEASE... the time to file is time and safty for these children.. THEY DID NOT CARE!!
My case manager was on vacation, must be nice. I have not had a vacation in years with my business..
Then I called and asked to get a different one and that I was worried for the safty of these children dancing on it, but, I am a small business. I just can't shut down for a week or 10 days for them to figure out whats going on.. My business dose not pay me!! like the big corpreates..
After sending in pictures and calls, I get a letter 6 pages long on telling me how it was all my fault... my floor is doing what it is doing..
How was it I was able to take care of a laminate floor for 10 years and now i can't for 3 weeks!!
And the lack of respect from the company.. to mail me a letter. How many times did I say, i have kids, babies, adults, on this floor and for the safty of respect, time is a factor and they still mailed me a letter..
I have had the State Fire Marshel here, Zoning, you name it on this project for the SAFTY of my dancers and my costomers that come into my business. BECAUSE I CARE!! for there safty unlick Lumber Liqiadtors..
I never exspected anything from them. I just wanted to know what to do to make this floor safe for my kids.. and they could not do that for me.
I will NEVER, NEVER, buy another thing from this company and want EVERY PARENT to know that it is not SAFE to buy a floor though them. That they do not care if the floor comes apart and a child gets HURT!!! They just want to send you a 6 page letter saying its all your fault!
IT's sad these days that companines are doing this...
I knew nothing about floors. I am a dance teacher and Childcare provider. I care about making kids happy and having a safe envoroment for them..
As soon as I can rasie money and notify my local business around me about the safty of my floor, I will be replacing it. I WISH I had the money to do it now for the safty of these kids.. but, money dose not grow on trees and well, the dance classes pays the rent with with no profit I can't get a new floor. I tell the dance parents this is sad and hope I did not loose business as a parent dose not want their child on a floor that is un safe for them.. I am doing everything I can to make it safe till I can replace it with a company that stand behind there product and has a heart!!
So, with this sad, I wish I had seen this page sooner as I would have NOT bought a floor through Lumber Liqidator if I had known that there floors where not SAFE!!
Monetary Loss: $3011.