Update by user Jul 15, 2014
Well, it seems LL is having their problems! After reading all the complaints from consumers and installers I'am not surprised.
Their stock, on November 15, 2013 was at $119.44 and as of July 15, 2014 it is at $53.48. This is what you get when you have bad products and really bad customer service! Not to mention their shareholders are also suing them for a decline in their stock due to illegal logging and using excessive amounts of formaldehyde in their composite and engineered wood flooring that exceed the legal levels. I've read hundreds upon hundreds of complaints on Lumber Liquidators!
Now, I'm not saying Lumber Liquidators is always wrong but I'am also saying, neither is the customer! I have to say, out of all the complaints I have read, I have only seen maybe once or twice where the consumer was offered a store credit. So after going through months of aggravation if not over a year of complaining they want you to purchase more of their product, or should I say, "aggravation." They also won't give you a penny for the installation you paid or the cost of removing their defective product. My installation alone was $1800.
They don't work with you but against you. Eventually, like in their declining stock, it will hit them where it hurts....in their pocket!
Original review posted by user Jul 07, 2014
Lumber Liquidators is the dollar store of retail flooring. I bought the Morning Star Bamboo and it's junk.
One of the reasons I bought this floor is because they advertise it being "green"....how can it be green if it has formaldehyde in it! Would you want your children playing or crawling on this floor? My husband and I have both experienced sore & dry throats and it has a very distinct smell. We were fine before this floor was installed.
After 2 months when it was installed we started getting large gaps and separations that ran the whole perimeter of one wall. The installers came and repaired it and 3 months later it happened again. Called LL and they sent out one of "their " inspectors....what a joke this guy was. We went by all the guidelines, bought a humidifier, meter,....the works!
Literally baby sat this floor.....which is totally ridiculous but we did it and this guy still found fault. I have come to the conclusion it really doesn't matter what you do because they will find a reason to blame you or the installer. They have a nice little racket going on. And their 30 warranty......doesn't mean diddley squat!
That's even a bigger joke! All I can say is don't let their low prices fool you. If you buy from them and have a problem it will be the biggest headache of your life.
Just read the reviews because they are telling you the truth....I know, because I was one of their victims. If you are reading this and decide not to buy their products then you are one of the lucky ones!
Monetary Loss: $4500.