My husband and I built a new house last year. Unfortunately, we purchased all of our hardwood through Lumber Liquidators - to the tune of over 20k including installation. Did everything recommended - letting the wood acclimate, using the expensive underlayment they recommened, etc. Within several months the floor started buckling and cupping everywhere! WHAT A NIGHTMARE....our entire first floor has this shoddy walnut hickory flooring.
When we contacted the sub-standard customer care they sent out this *** inspector that made so many erroneous claims in his report. Final finding - the supposed 25 year warranty doesn't apply because of guess what - humidity! What planet are these people on? We live in the North East so short of a month or two in the summer, humidity is not an issue. Ironically, I googled Lumber Liquidators complaints and hundreds of websites popped up. I read complaints from hundreds of other very pissed off consumers all over the country and they all got the same response - "not covered....due to humidity".
A class action law suit needs to be filed against this company! They sell sub-standard, shoddy, defective wood flooring and they hide under the guise of "humidity" when people realize they have been RIPPED OFF!!! I am going to pursue them legally...too much invested in the floor to come home and be constantly reminded every time I look at this horrendous floor of what a terrible company Lumber Liquidators is! DO NOT MAKE THE SAME MISTAKE WE DID. DEAL WITH A "REPUTABLE FLOORING COMPANY THAT ACTUALLY BACKS THEIR PRODUCT AND HONORS THE WARRANTY"! HORRENDOUS QUALITY AND EVEN WORSE CUSTOMER CARE THAT IS PAID TO JUST GIVE CUSTOMERS THE RUN AROUND!
Monetary Loss: $20.