I wasted $8552.76 on defective wood that 'cupped' due to a known manufacturer defect. The first shipment of wood 'cupped' too but it wasn't as good a quality. So I stupidly repurchased the best quality and paid the upcharge. That wood cupped too.
The company refused to help and offered only a $1000 store credit in an email, followed by the insincere words, 'Kindest regards, Duanna Vendor Chargeback Specialist." After proving that the correct glue and quantity of glue were used and paying for a private inspector analysis report which confirmed a manufacturer issue, they still refused to issue a refund!
Lumber Liquidators' customer service staff were rude, uncooperative, and dismissive. Finally my credit card company, after collecting the evidence, issued a refund.
Save yourself a major headache! Don't buy from Lumber Liquidators!!!!!
Reason of review: Bad quality and refusal to refund.
Monetary Loss: $8552.
Preferred solution: This solution has been resolved by my credit card company. I just want to save others from the 6 month process I suffered through..
I didn't like: Refusal to refund a proven defective product.