I wasted $8552.76 on defective wood that 'cupped' due to a known manufacturer defect. The first shipment of wood 'cupped' too but it wasn't as good a quality. So I stupidly repurchased the best quality and paid the upcharge. That wood cupped too.
The company refused to help and offered only a $1000 store credit in an email, followed by the insincere words, 'Kindest regards, Duanna Vendor Chargeback Specialist." After proving that the correct glue and quantity of glue were used and paying for a private inspector analysis report which confirmed a manufacturer issue, they still refused to issue a refund!
Lumber Liquidators' customer service staff were rude, uncooperative, and dismissive. Finally my credit card company, after collecting the evidence, issued a refund.
Save yourself a major headache! Don't buy from Lumber Liquidators!!!!!
Reviewer is in unhappy mood. This person stated that there is a room for improvement of refusal to refund a proven defective product. Please immediately contact the author of this review to discuss "bad quality and refusal to refund" of bellawood golden teak and associated monetary loss in the amount of $8552. Lumber Liquidators needs to "this solution has been resolved by my credit card company. i just want to save others from the 6 month process i suffered through" according to poster's claims.
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