Not resolved
Customer service
Price Affordability
Product or Service Quality

We ordered and paid for additional t-molding for flooring already purchased from Lumber Liquidators. We received a partial shipment.

Three months later, 10 phone calls to the Oklahoma City store and corporate customer service - I still do not have my product. In addition, NOBODY from either location has bothered to contact me. I have filled out a contact form on Lumber Liquidators and was assigned a ticket # and supposedly someone who is looking into my claim. I have never heard from her.

I have left messages for supervisors at corporate - I have never heard from them. Every time I call, nobody is available to talk. All they tell me is they can't find my order. I will never deal with Lumber Liquidators again.

The employees at the stores are wonderful.

Dealing with anyone from Lumber Liquidators beyond the store is ***! My next step is contacting BBB.

Reason of review: Poor cust service, lost product.

Monetary Loss: $130.

Preferred solution: Refund as promised, product delivered and apology for three months of LL's uncaring attitude..

I liked: Local store tried to be helpful.

I didn't like: Lousy customer service.

Company wrote 0 public responses to the review from May 12, 2015.
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