Purchased over $4,000 worth of flooring. As the installers (recommended by LL) opened the 10 boxes they pulled out planks cracked, uneven, rough edges, chipped and low grade goods....enough to fill 5 boxes.
Went to exchange and were told by store mngr that it was not going to happen. After a miserable experience at store (mngr told us to get off his premises!) we contacted customer Svc. Described by verbal description of our problem and filled out form and emailed.
Repeated phone calls to Customer Serv and told someone would get back and still waiting! 7 days and no help.
7 days and all we keep getting are lies.
AMEX to the rescue.....too bad LL...you had your chance to respond.
My recommendation to anyone reading this-----stay away from Lumber Liquidators. Go to Home Depot or Lowes!
Monetary Loss: $1150.