Buyer Beware, biggest SCAM operation running from the Lumber Liquidator Store located at 3801 Harlem Rd. Cheektowaga NY
Bought our flooring from LL at 3801 Harlem Rd. Cheektowaga store and had it installed this past Feb 2013. When we initially went there, we were met by the store manager "Dave" (He was very sick at the time, remember!) and informed him we were looking for a floor that would not scratch as we had two small dogs. We stressed to Dave the manager and flooring expert that our main concern was not so much the flooring or cost, but that did not want to invest in something that would scratch. Dave showed us some floor samples and said to us "it will not scratch from your dogs, i have a dog and the same flooring in my house and mine has no scratches". We trusted you Dave and being you were the manager and a corporate representative for LL and a expert in flooring, we again gave you our trust and purchased approx. $5000.00 in flooring from you. Well not more than two weeks after it was installed, we noticed scratches on the floor. Scratches that Dave, the purported expert, said would not happen. We immediately called our installer John Minor and upon his inspection he stated “I’ve never seen a floor so badly scratched and so quickly in my 9 year career, this is bad". Folks this floor wasn't down 5 weeks. We were given some scratch removal product from LL, and let me tell you it is sh**, it did nothing to remove, fix or even hide the numerous scratches. We called LL and spoke with Dave who gave us the standard answer, “You have a problem, call the 800 number, file a claim, it's out of our hands". Thanks Dave. Well we did contact the 800 number and spoke with the so called "Customer Relation Specialist" John (No last name given). He informed us of the procedures to file a claim, it required us to take 10 pictures of the damaged floor, fill give a detail explanation of the damage and send it to him. We did everything required. I asked John "When will someone come out and look at the floor". John said "no one will come out and look", and we should hear something in about 10 days or so. So we waited, during which time we put booties on our dogs feet and again tried to rub out the scratches with the LL scratch removal solution. Well folks guess what we received 10 days later in the mail, you guessed it, we received a standard corporate form letter form John, (no last name on letter) and you might guess it basically said "Sorry not our problem" . Comments like "No additional action regarding this matter, as this is not a warrantable claim". Additional comments in the form letter were surprising such as " A thorough review has been undertaken by LL Inc. regarding your concerns of scratches and fading within your floor" ( Riiiiiight) and " it should be noted that while laminate finishes are scratch resistant, there are no claims of the finish being scratch or dent proof". I guess Dave's claim to us as manager within LL Corporation that we would not experience scratches is not a claim of no scratches? A corporate employee is not held accountable for direct mis-representation. Oh, wait, just say anything (Lie), for a sale and screw the customer, John (No last name) will just send them a corp. form letter later, who cares. Well folks we are just simple people here in Western NY and trust those who give their word, particularly when they represent themselves as so called experts.
Here is my advice to my fellow consumers:
DO NOT GO TO LUMBER LIQUIDATOR AT 3801 HARLEM RD. in CHEEKTOWAGA or any LL store. THERE IS NO WARRANTY WITH THIS CORPORATION, don't believe a word out of the mouths of anyone who works there, anyone who represents LL, any written documents from LL, any advertising from LL, anyone who does contract work for them, anyone who provides or calls themselves a "Customer Relations Specialist". Should you do, you too will be writing a review like i am today, $5000.00 later, heartbroken, having being treated so badly and having a floor that is a piece of sh**. Don't do this to yourself, it is your home.
Finally, you got us Dave, hope you and your pathetic staff got a good laugh at our expense or at least you spent the commission paycheck well. I can only hope that the NY State Attorney General’s Office gets people like you who lie to the public, misrepresent product and falsely make statements, people like you who support scrams like Lumber liquidator Inc. does to the good folks of Western NY and takes the appropriate legal actions. You should be ashamed of yourself.
Monetary Loss: $5000.