I had my entire home floored from Lumber Liquidators, mostly because of their "100 year guarantee". What a load of ***.
My floors are buckling and spreading apart, and after 19, (yes I have dates and times of every call), they claim that it's their installer's fault, and they "don't back their installers" even though they recommended him. Now I have a ruined floor, and no recourse. I've talked with Chris, Terry, Denise, Bryan,, Beth, Brady, Misty, Shay.... but mostly with Angela, who is the biggest disappointment of them all.
She told me she'd send me the inspector's report, but after over a month, I still haven't received anything. She now just ignores my calls.
Please don't ever use Lumber Liquidators - unless you want to re-floor within 2 years.
Product or Service Mentioned: Lumber Liquidators Vinyl Flooring.
Reason of review: Damaged or defective.
Monetary Loss: $4500.
Preferred solution: Come out and fix the floors that the installer that YOU recommended installed poorly. .
I didn't like: That they take no responsibility, Advertisements are misleading, Bad refund policy i have been told.