Update by user Jan 04, 2016
We've received a commitment from Lumber Liquidators to replace our flooring. The flooring has been delivered but installation will be in May, 2016 (at our request).
I won't consider this resolved until actual installation occurs since that was a big part of the problem. But, we are hopeful.
Original review posted by user Dec 05, 2015
After installing hardwood throughout the main floor of our large home, we first noticed boards shrinking, cracking and lifting in February of 2015. Our first call to LL was shortly thereafter.
It is now December and there is NO RESOLUTION. One might expect a few days in between steps of the process but we've documented MONTHS of no response from customer service. Spend the extra money and go elsewhere. Do not buy from them unless you are ready to degrade your most valuable hard asset in your portfolio.
Kerry, our customer service representative, never responds. We have to call her and if she is missing information from other LL employees, vendors or contractors, we are expected to track it down.
This isn't right and we doubt they will ever stand behind their product or installation. This is now one of the biggest regrets of our 35 tenure as home owners.
Reason of review: Poor customer service.
Monetary Loss: $15000.
Preferred solution: Replace the flooring; we will pay the difference of a better floor and we will reject the existing installer..
I didn't like: Customer service, Quality, Responsiveness, Warranty.