We spent $6000 on Morning Star Bamboo floors for our brand new house. We were told this would be the best product for us with our 3 children under 4 and our dog.
We were also told that they were backed by a 20 year warranty. The "premium" finish on this floor is a sham. The finish on these floors is far inferior to a field applied finish. For example, I dropped a knife yesterday and it dented the floor!?
My 18 month old pushed a toy stroller on them and it left scratches everywhere. We never had this problem with our 1920s oak floors that my husband refinished in our old house. And yes, we had them installed completely as specified (the LL ones). I have filled out disclosures, sent pictures, and sent flooring samples to Lumber Liquidators all to no avail.
The company continually tells me that "scratches are not covered by the warranty" and that the problems we are having are "environmental." They gave me nothing else....nothing to fix the plethora of scratches with, no coupon for next time (LOL! yeah, right!). Nothing!!!!! Oh, and they have changed the name of the flooring we purchased and not posted my negative review on their website.
I think they are so shady and I am very disgruntled.
Posting here is my only recourse.
Reason of review: Bad quality.
Monetary Loss: $6000.
Preferred solution: Full refund.
I liked: Local store tried to be helpful.
I didn't like: Customer service, Customer experience, Return policy, False advertising, Broken product.