Merchandise was bought by their "SUBCONTRACTOR" out of Harrisburg, Pa. T&T Flooring.
The floor was installed by T&T in January, 2013, just prior to my move in. On move in day, I noticed several areas where there were large gaps between the floorboards. After SEVERAL phone calls to the T&T Sales Rep and their office, they decided to send someone to my house with 2 tubes of caulking to apply between all of the gaps. One tube was brown caulking and the second one was almond.
They attempted to convince me that this is standard practice that you would have to go back to someone's house to caulk the boards.Now that I had two different color caulking on my floor, the man ran out of caulk so he never finished what he started. By the way, the owner of the company did the initial. I worked for a facility management company for 32 years and never saw anything like this. After nearly 4 months of complaining, Tim, the owner of T&T showed up with two men with a can of wood filler and a scraper to remove the almond caulking.
They did a half-*** job and once again left the chalky mess for me to clean up. Complaints to Lumber Liquidators go unresolved. If you did not buy the product directly from them, they will not even connect you with a customer service manager. In my case the product was bought by T&T.
In order for me to get a Lumber Liquidators rep to come to my house, a call must first be placed to them by the "SUBCONTRACTOR" Another company was at my house to attest that the product is in fact defective. Because of T&T's refusal to contact them and explain that the product was defective to begin with, my situation goes unresolved. Like dozens of others that were screwed, I TOO should have done my homework and investigated both of these companies prior to my purchase. DO YOURSELF A BIG FAVOR AND DO NOT GET INVOLVED WITH EITHER OF THESE COMPANIES.
LUMBER LIQUIDATORS APPARANTLY IS IN CAHOOTZ WITH THEIR SUBCONTRACTORS AND THERE IS NO SUCH THING AS PROFESSIONALISM OR CUSTOMER SERVICE. IT IS NON EXISTANT.
A PISSED CUSTOMER IN PA.
Monetary Loss: $4000.