Purchased 650 Sq Ft. of 1/2 x5 Schon Brazilian hardwood flooring and all material needed to install my floating floor Aug 2013.
I found a three person certified hardwood installers team and they conducted a moisture barrier test prior to the install and we where good to go. The installers couldn't have been more professional contractors and they stayed until the job was completed...what a beautiful job floors look great until mid-oct when I notice some of my boards where turning white on the edges and some boards had turned completely white and good thing I took pics and a short video after the installation. I was concerned and contacting the store for answers and was directed to call LL Hq's. After following there protocol I sent in my pics and paperwork and in just three days I was told that they would take no further actions what insult...So as a retired Soldier I made some calls and pissed off a lot of people...anyway I could go on and on about how you should stay away from LL.
They do not and I say again do not honor their so called warranty...they tried to offer me a $300 in store credit for 50% of my floors that have turned white. I only wished that this company practice under the honor system and stand behind there word...My fight isn't over by a long shot.
I wished that I could have done my research before hand what a $4,000 mistake. We all can band together strength in numbers and ran this company out of business.
Monetary Loss: $4000.