I purchased a few months ago 11 boxes of Bellawood engineering floor from this company. I kept this boxes unopened in an apartment building where it supposed to be the installation.
I contracted an installation company, suggested by them. When the installation guys opened the boxes, they discovered that about half of the planks are cracked (see pictures) making the installation impossible. I asked them if the reason is the storage conditions and they said “no, the humidity and temperature in this room are perfect” . I asked them if they saw before this kind of defect and they said “yes, they saw 3 times”.
I sent all the forms and pictures required by their customer support and after two months my complain was denied with the resolution that “ me the customer I did something , they don’t know what, so I am responsible”. This is Bellawood, 100 years structural warranty.. At the time of installation I purchased, materials for about $1000 that can be returned for refund in 30 days.
Because the resolution for complain came after 60 days, I lost the materials. Overall about $4500 I lost with this company.
Monetary Loss: $4500.