Bought 36 boxes of TRQ Pioneer Park Sycamore 4mm Click vinyl flooring, $1800 worth. Tongue and grove are brittle, can break by pinching between two fingers.
LL could care less. Calling and emailing for 3 months; 10 emails and 17 phone calls by me; takes weeks to get a response. Even got a letter stating they would close claim due to no response, after 2 emails and 3 calls!!
The flooring is coming apart at the seams and they say it is the floor is not flat, it is a concrete floor and they say it can be installed on concrete. Never again will I give them my hard earned money.
Reason of review: Poor customer service.
Monetary Loss: $1800.
Preferred solution: Full refund.
I liked: Local store tried to be helpful.
I didn't like: Customer service reply time.