We purchased one of the more expensive types of hardwood flooring and had it installed by an experienced contractor. Within six months the boards were cupped and even tented in one spot.
First the company said that the flooring had not been installed by them so was not their responsibility. Then they said that our home did not get much sun (too many trees) and that this type of flooring does not do well in high humidity. They suggested getting central air or ripping the flooring out and putting in a different type (at our expense of course). If they were not responsible for anything else, I feel that they should have explained the possible difficulties prior to purchase.
I do not feel that their salesman are adequately trained. I would not go back to them again!
Monetary Loss: $5000.