Saukville, Wisconsin
1 comment
Not resolved

We followed everything they told us to do and answered all the questions that were asked.They sent out a gentleman to inspect the floor but he had everything in the wrong spot where he tested and then said our dogs urinated on our floor for which is not true.

They have a 1 year warranty for which they drug it out that long and now we are stuck with some ugly flooring.They refused to make it right and I will never put wood of any kind down again. Also no carpet. Not sure but since it cost us approx. $3600 to purchase it and to have it installed it will be several years before we can make it beautiful somehow.

I also suggest no one else buy from LL,.

EVER!The floor looks like this all over and is very hard to clean with back with 3 failed back surgeries and disabled.

Review about: Brazilian Koa Laminate.

Review #494598 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $3600
Preferred solution Not specified

Had an Experience with Lumber Liquidators?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#826161

LL Response: Very sorry to hear you've had a problem and the picture helps.The seam swelling her is the result of some sort of introduction of moisture not related to relative humidity, but this is a tell tale sign of a spill or pet accident not immediately cared for where the liquid worked its way over time between the planks to the core causing swelling.

The instructions and warranty are very clear about this problem and how to avoid it, so if we went as far as setting up a third party inspection and the care of the floor was noted as a concern, the manufacturer or seller is not rightfully to blame. No seller or manufacturer has the responsibility of floor care and ongoing maintenance, however this is repairable and it's not at all uncommon for a representative to offer a box or two to conduct repairs, however if you asked for a new floor that would not fall under the warranty for spills and this rings true with other suppliers as site related damages are not covered.

We're very sorry to hear this happened, but this highlights the importance of reading and following the care instructions for all flooring types no matter where you shop as the manufacturer cannot be expected to cover this type of damage.No name or reference number was provided for me to add further insight, so the conclusion is based off the photo provided and the comments about what may have transpired.

You May Also Like

Lumber Liquidators - No Exchange for Moldy Wood Lumber Liquidators "My mother spent $2000 on laminate flooring from here recently. After installing ~140 square feet of it, we found that there was mold growing on all of it. Hesitant to..." Read more Lumber Liquidators - Bellawood Ultra-Strand Bamboo grain is fake printed junk! Lumber Liquidators "We bought Bellawood Bronze Ultra-Strand Bamboo from Lumber Liquidators. This Bellawood Bronze Ultra-Strand Bamboo is not what you think it is. While it is true that is a solid hardwood,..." Read more 75% OF LUMBER lIQUIDATORS DEFICTIVE!! Lumber Liquidators " Here is a descriptive account of the time-line: • 898.32 square feet of VM HS Solid Golden Teak ¾ x 4-3/4"SKU: 10006652/VMGT5/2009 Flooring and Eco Silent Sound HD Underlayment were purchased from..." Read more Lumber Liquidators - Sub quality product and non-knowledgable salesperson Lumber Liquidators "Last Sunday we went to Lumber Liquidators to purchase some flooring. We got there and the salesperson was alone and it was fairly busy. He spent quite a bit of..." Read more Castle Windows - Broken seals around window panes Castle Windows "Our windows were installed August 10,2004 from your company that was located at 200 Prosperity Drive in Knoxville Tenn. 865-588-6888 that no longer exists. We had made several complaints, which..." Read more Stouffers - Stouffer's chicken enchiladas--almost no chicken! Stouffers "We purchased Stouffer's chicken enchiladas from a local store in Wenatchee during week of 5/25/17. First there was little covering of the enchilada shell and secondly there was essentially no..." Read more I love DHgate! Dhgate "Dhgate is a website where it is safe to buy products that are fairly priced and of excellent quality. Ive been a customer for a couple of years now and..." Read more AIRBNB BLOCKS CUSTOMER COMPLAINTS! Airbnb "I sent them my problems on twitter because they asked and THEY BLOCKED MY ACCOUNT! "I am extraoridinarily unhappy and feel unprotected and violated by Airbnb during my last few..." Read more