Not resolved
1 comment

We followed everything they told us to do and answered all the questions that were asked.They sent out a gentleman to inspect the floor but he had everything in the wrong spot where he tested and then said our dogs urinated on our floor for which is not true.

They have a 1 year warranty for which they drug it out that long and now we are stuck with some ugly flooring.They refused to make it right and I will never put wood of any kind down again. Also no carpet. Not sure but since it cost us approx. $3600 to purchase it and to have it installed it will be several years before we can make it beautiful somehow.

I also suggest no one else buy from LL,.

EVER!The floor looks like this all over and is very hard to clean with back with 3 failed back surgeries and disabled.

Monetary Loss: $3600.

Had an Experience with Lumber Liquidators?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#826161

LL Response: Very sorry to hear you've had a problem and the picture helps.The seam swelling her is the result of some sort of introduction of moisture not related to relative humidity, but this is a tell tale sign of a spill or pet accident not immediately cared for where the liquid worked its way over time between the planks to the core causing swelling.

The instructions and warranty are very clear about this problem and how to avoid it, so if we went as far as setting up a third party inspection and the care of the floor was noted as a concern, the manufacturer or seller is not rightfully to blame. No seller or manufacturer has the responsibility of floor care and ongoing maintenance, however this is repairable and it's not at all uncommon for a representative to offer a box or two to conduct repairs, however if you asked for a new floor that would not fall under the warranty for spills and this rings true with other suppliers as site related damages are not covered.

We're very sorry to hear this happened, but this highlights the importance of reading and following the care instructions for all flooring types no matter where you shop as the manufacturer cannot be expected to cover this type of damage.No name or reference number was provided for me to add further insight, so the conclusion is based off the photo provided and the comments about what may have transpired.

You May Also Like

Lumber Liquidators - Standed Bamboo flooring separating Lumber Liquidators "We purchased bamboo flooring from the Reno NV store as recommended by the salesperson. We let it acclimate for 2 months in our house. We installed it as instructed and..." Read more Lumber Liquidators - Installers amatuer not professional Lumber Liquidators "I purchased bamboo flooring from lumber liquidator on April 16, 2015. I used their installers around August on or before that month. The installers came out and measure the rooms..." Read more Lumber Liquidators - Bait and switch practice Lumber Liquidators "I ordered and paid tiles that was on sale. Sale man made sure that the tile I was ordering was available when I ordered it. I paid for it and..." Read more Lumber Liquidators - Floor finish peeling Lumber Liquidators "purchased floor, acclimated several months. Floor was installed and covered to keep it nice till cabinets installed. When uncovered, noticed the finish puckering in the middle of many..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Under Armour - Valsetz tactical military boots Under Armour "These boots were regularly priced for about $ 130 and were on sale for about $ 120. I work in security and do a lot of walking so I bought..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more