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We purchased the first 500 sq ft of a 2,000 sq ft remodel, and were given verbal assurances that more product would be made available when we were ready. The company then discontinued the wood during our project (less than a month after our purchase) and couldn't replace it with anything resembling the original.

They wouldn't refund the unused wood, couldn't offer alternatives, and now the wood we did install is warping and lifting. Good luck with them honoring their '100 year warranty'. Customer Service is incompetent, rude and dismissive. DO NOT PURCHASE FROM LUMBER LIQUIDATORS!!

Every aspect of this experience with them has been negative. They're dishonest, make enormous misrepresentations, and then don't stand behind their product.

Check out the Better Business Bureau site and see how many unresolved complaints the company has against them. I wish I'd seen that BEFORE I purchased from them.

Monetary Loss: $2000.

Company wrote 0 public responses to the review from Jul 03, 2013.
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Chicago, Illinois, United States #722182

Please file a complaint with the attorney general state of Virginia for consumer fraud as this is where LL is head quartered. Also file a complaint with the National Wood Flooring Association, www.NWFA.org.

Contact your Credit Card company & dispute the charges.

Make a You Tube Video of what happened to you. If enough of us complain to the attorney General, we may be able to have them investigated for consumer fraud!!!!

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