We spent a tremendous amount of money on engineered hardwood floors (over 1600 sf) that were installed by one of LL "professional" installers. Because the floors were glued down to concrete the installers used mineral spirits to clean the glue residue on the boards in...Read more
I purchased beautiful bamboo flooring from Lumber Liquidators and had it professionally installed by a contractor. I have had to replace several areas due to discoloration. Now I am getting cupping and warping in 3 more areas. The contractor replaced the first area...Read more
My installers that were a third party installer of Lumber Liquidators were very inexperinced and did an very poor job on my transitions. They used t-moldings instead of the craftsmenship that involves cutting boards to another adjacent board. The finished product...Read more
Lumber Liquidators - Don't trust their warrenty
I can cry over the amount we spent and less than half a year having quality control issues. After filling with lumber liquidators; they refused to call me back or even see the product. I'm so discouraged over how hard I saved for these floors. They wrote it off as "heals" and I don't even wear heals.
Lumber Liquidators - Mistakes not fixed
There are mistakes that were made while installing my floors due to having only one person working on them and and that they were in a hurry so they could get on to their next job I spoke to the head person in regards to this matter back in September 2016 he said when he had time he would get them fixed I've heard nothing it's now May 5th 2017
My kitchen flooring is chipping,seams not sticking,breaking pieces. Flooring had to be ripped up two times already. Still fighting with company.
Lumber Liquidators Staff Review
Horrible customer service and follow up. Vague information. Costs so much more than originally discussed. We had to continue to ask questions and call. Never use again or recommend.
I BOUGHT MY FLOORING FROM LUMBER LIQUIDATORS, It is a prefinished flooring that was installed by a professional flooring company, the same way they have been installing floors for decades The flooring is splintering and chipping in spots and the finish is coming off in...Read more
I didn't like
- Warranty process and the lack of warranty
1300 sq ft of flooring, less then a year floor is coming apart. I contacted Lumber liquidators and they gave me a run around for awhile then a 500.00 coupon to replace damaged floor. The catch is they had already discontinued the floor because of problems. I ask the...Read more
Bought over $800.00 of hard wood floors. Was short 1 box, drove to Albuquerque to buy 1 more box. I get home , open box, wrong color..... REALLY.....Not good customer service at all. What's bad is it was the Assistant manager.Everyones in such a hurry they don't do...Read more
We purchased these floors are year ago. They started to crack less than a year having them. I called and complained and he asked me a bunch of questions about moisture. It says these are moisture control panels and the warranty is for 50 years. I sent pictures like...Read more
I saved up money long and hard for these floors. I submitted a complaint for the quality when they were only 9 months old floors. They wrote it off as heels; I don't even wear heals. They wouldn't even come see the floors or come and view them in person. I'm disgusted....Read more
Purchased Morning Star solid wood Bamboo flooring for a house in Lake Arrowhead, Ca. It was installed in January 2016. Livingroom, two bedrooms, halls and family room. Now, in June, 2017, it is splitting down to the pad, cupping and popping up. The floor has never been...Read more
We had bamboo floors installed in October of 2014. As soon as the weather turned colder, the boards began to separate in several places. We called the installer and he came back and fixed the floor in a couple of places, damaging our brand-new base boards in the...Read more
Do you have something to say about Lumber Liquidators? What happened? What can we help you with?