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I BOUGHT MY FLOORING FROM LUMBER LIQUIDATORS, It is a prefinished flooring that was installed by a professional flooring company, the same way they have been installing floors for decades The flooring is splintering and chipping in spots and the finish is coming off in...
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2.3
#1103839
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1300 sq ft of flooring, less then a year floor is coming apart. I contacted Lumber liquidators and they gave me a run around for awhile then a 500.00 coupon to replace damaged floor. The catch is they had already discontinued the floor because of problems. I ask the...
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2.1
#1087269
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Bought over $800.00 of hard wood floors. Was short 1 box, drove to Albuquerque to buy 1 more box. I get home , open box, wrong color..... REALLY.....Not good customer service at all. What's bad is it was the Assistant manager.Everyones in such a hurry they don't do...
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3.1
I liked
  • Quality of wood
#1077110
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Lumber Liquidators - Don't trust their warrenty

Lumber Liquidators
#1067450
1.0
Details
I can cry over the amount we spent and less than half a year having quality control issues. After filling with lumber liquidators; they refused to call me back or even see the product. I'm so discouraged over how hard I saved for these floors. They wrote it off as "heals" and I don't even wear heals.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Lumber Liquidators - Mistakes not fixed

Lumber Liquidators
#1043206
1.6
Details
There are mistakes that were made while installing my floors due to having only one person working on them and and that they were in a hurry so they could get on to their next job I spoke to the head person in regards to this matter back in September 2016 he said when he had time he would get them fixed I've heard nothing it's now May 5th 2017
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Customer service
Price Affordability
Product or Service Quality
Staff
Value for money

Flooring Review

Lumber Liquidators
#790440
2.5
Details
My kitchen flooring is chipping,seams not sticking,breaking pieces. Flooring had to be ripped up two times already. Still fighting with company.
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Staff
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Lumber Liquidators Staff Review

Lumber Liquidators
#740945
Horrible customer service and follow up. Vague information. Costs so much more than originally discussed. We had to continue to ask questions and call. Never use again or recommend.
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Lumber Liquidators - Cracked floors
Lumber Liquidators - Cracked floors
Lumber Liquidators - Cracked floors
Lumber Liquidators - Cracked floors
We purchased these floors are year ago. They started to crack less than a year having them. I called and complained and he asked me a bunch of questions about moisture. It says these are moisture control panels and the warranty is for 50 years. I sent pictures like...
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Anonymous
Anonymous

The same issue happened to us. It seems as thought this has happened to a lot of people.

1.2
#1072312
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I saved up money long and hard for these floors. I submitted a complaint for the quality when they were only 9 months old floors. They wrote it off as heels; I don't even wear heals. They wouldn't even come see the floors or come and view them in person. I'm disgusted....
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1.0
#1067453
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Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping
Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping
Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping
Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping
Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping
Purchased Morning Star solid wood Bamboo flooring for a house in Lake Arrowhead, Ca. It was installed in January 2016. Livingroom, two bedrooms, halls and family room. Now, in June, 2017, it is splitting down to the pad, cupping and popping up. The floor has never been...
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1.0
I liked
  • Looks of the floors before they started to warp
I didn't like
  • Way the floors split
  • Avoidance tactics they use to weasel out of this
#1066112
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We had bamboo floors installed in October of 2014. As soon as the weather turned colder, the boards began to separate in several places. We called the installer and he came back and fixed the floor in a couple of places, damaging our brand-new base boards in the...
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Anonymous
Anonymous

Where did LL get their materials ?If you went there to buy inexpensive, that's what you got.If you bought something from overseas, you got what you deserved. Uncured, non tre...

1.0
#1063073
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they have best selection in the business but don't that sway you the is a *** poor run company the tell one thing and then *** over the sales people lie to you a regular basis give to you a delivery date some of the material comes in and then they say oh your balance...
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#1055396
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We had floors installed 10 months ago and the seperation is so bad because boards were cut to short you can get 3 fingers in the hole. Call LL was told our lifetime warranty was no good due to when the installation was completed we gave the check for the install to...
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#1044680
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I spent $8000 in 2006 on Brazilian Cherry - the planks were not even the same widths. Shoes are never worn on flooring, all furniture has felt pads under legs and it scratches. I have been trying to get Lumber Liquidators to stand behind their warranty and resolve this...
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#1034269
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