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1.7 Based on 86 reviews
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  • Customers like
    • Local store tried to be helpful 7
    • Salesman was nice but sold me a faulty product 6
    • Professional no nonsense salespeople 2
  • Customers don't like
    • Customer service 18
    • Customer experience 11
    • Lousy customer service 7
Lumber Liquidators - 2nd RATE WOOD, have to have entire hallway taken out and re-done!
1 of 2

My hubby & I purchased some rather pricey solid Hickory wood for our 2nd floor hallway in November 2015. BAD experience from day 1!! LL offered to install it for us initially quoting approx. $600 due to size of project. When we had them come look at scope and provide written estimate, new quote was over $2,000 to install! Our measurements were accurate, there was nothing unusual about hallway, just some of their fees the forgot to mention when... Read more

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I purchased Morning Star Bamboo from Lumber Liquidators and was told it had a 30 year guarantee, was durable and practically scratch resistant. It's interesting that I just saw a post with the same problem, and also one that included how Amanda wasn't helpful. I have separating, creaking, scratching, and cupping gong on, and was just told in no uncertain terms (despite the number of lawsuits and complaints) that my product was not faulty. I was... Read more

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Do not buy from LL. If you need service it will not happen. My laminate floor is full of problems. Delaminating, separations, after installing 20,000sq ft of laminate over the years this bunch was beyond belief terrible. Called LL no relief. Filed formal complaint with LL no relief not even a phone call. LL does not deserve your business. Good product and service at HD, lowes, or Costco. Nnnnnnnnnn nnnnnnnnn nnnnnnn n nnn. Nnnnn nnnn nnnnnnnnn... Read more

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Amanda is a joke. The whole customer service operation is a joke. I would NEVER again buy from Lumber Liquidators. So far over 7 weeks with NO resolution, after being sold product that did not match what I purchased, sending in a carton for testing (for which I STILL haven't been reimbursed) and now, the warranty/chargeback dept is dragging their feet and not returning calls. I can only hope more and more people see these complaints and reviews... Read more

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Last Sunday we went to Lumber Liquidators to purchase some flooring. We got there and the salesperson was alone and it was fairly busy. He spent quite a bit of time with the person before me, but not so much with me, paying attention to the next person while he was working with me, even though he didn't do that with me. I picked out a close-out as it was really pretty and he said something vague about it not being top quality, some of the planks... Read more

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The contractor LL assigned to me subcontracted the job out to another contractor. The floors were supposed to get done in 2 days and I was to move into the apartment on the 3rd day. They got glue all over my kitchen floors were they were cutting the wood, so they were fired by the original contractor. It took the original contractor 11 days to complete the job because his people were working on other jobs. I had to move out of the place I was... Read more

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We purchased flooring from the Lumber Liquidator (LL) local store, Brewer Maine, in December of 2014. The flooring was installed sometime in February 2015 as we completely gutted the kitchen for which the flooring was purchased. Now, here we are approximately 10 months later and we have panels that the finish is literally wearing off. We noticed it almost 3 months ago and as you might expect it just keeps getting worse. We contacted the local... Read more

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I consulted with sales and flooring consultant (Burnsville, MN location)for best type of floor for my application. I was advised to put in a vinyl plank floor with wood appearance. No instructions for installation were included. I went to their website and no specific product or manufacturer instructions were found. Used best judgement to install bases on type of flooring. Before installation was even complete the floor started to bubble and... Read more

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Ok long story short less than three years after install of flooring the top laminate is peeling all through out the house,laminate in kitchen has separated and there is big gaps all over filed a claim with customer service no response.As of recent I have been trying to deal with the local store here in Indiana the salesman has been trying but corporate no reply.So therefore Shi@@y liquadators is the common we got your money now F@@k OFF big... Read more

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2nd time we have had to wait 2 weeks on a online order for bamboo stair nose. Just a home owner here, but 2 weeks? Wow! May do this again only because the price is good? But D A R N, 2 weeks! As I say good prices but very poor deliver times and follow up from customer service when we tried to check order status online the online rep said it would be best to call and check. Ware house must be the issue or either the truck timing loads one I... Read more

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