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We had floors installed 10 months ago and the seperation is so bad because boards were cut to short you can get 3 fingers in the hole. Call LL was told our lifetime warranty was no good due to when the installation was completed we gave the check for the install to...
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#1044680
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I spent $8000 in 2006 on Brazilian Cherry - the planks were not even the same widths. Shoes are never worn on flooring, all furniture has felt pads under legs and it scratches. I have been trying to get Lumber Liquidators to stand behind their warranty and resolve this...
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#1034269
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I purchase the wood look tile from Lumber Liquidators and my first mistake was allowing them to come measure - my second was to allow the Company -Legacy Flooring -the owner of which came to measure do the install, which I now find out is also their Inspector. I wish I...
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#1023642
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Lumber Liquidators Flooring Installation Review

Lumber Liquidators
#1043206
1.6
There are mistakes that were made while installing my floors due to having only one person working on them and and that they were in a hurry so they could get on to their next job I spoke to the head person in regards to this matter back in September 2016 he said when he had time he would get them fixed I've heard nothing it's now May 5th 2017
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Flooring Review

Lumber Liquidators
#790440
2.5
My kitchen flooring is chipping,seams not sticking,breaking pieces. Flooring had to be ripped up two times already. Still fighting with company.
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Lumber Liquidators Staff Review

Lumber Liquidators
#740945
Horrible customer service and follow up. Vague information. Costs so much more than originally discussed. We had to continue to ask questions and call. Never use again or recommend.
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Hardwood Flooring Review

Lumber Liquidators
#711877
1.0
Very dissatisfied with my hardwood tongue and groove bamboo flooring bamboo is going and only been 4 months since installed finish is peeling off
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Hardwood is low quality, and wood "brands" are owned by Lumber Liquidator, so you cannot get support from anyone other than.... Lumber Liquidators. My flooring, "Virginia Mill Works" Auburn Acacia, was ordered and stored appropriately in my conditioned home before...
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1.9
#1015332
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I purchased my floor thinking that I would not have to replace the floor but guess what??? I have to replace the entire floor. Where there is a grain the poly is gone. I was told that it shouldn't have been used. What about LL shouldn't they have checked the wood...
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1.0
I didn't like
  • 1 star is to good for you
  • Product customer service store manager
  • Whole experience
#1004016
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I purchased solid red oak 4" from lumber liquidators, the boxes were delivered by LL and it looked as though rats had eaten the boxes. The wood was inferior and Sherese at Customer Care said that the wood looked as though it was a tall tree that had windshake. NO one...
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1.0
#1003387
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My usual flooring guy had an accident so I foolishly hired LL to install my flooring. The stairs are not what I ordered--I ordered risers & treads but they cut and pasted the laminate. I stopped them but they refused to listen. The stairs creak! The stairs hurt my toes...
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Anonymous
Yakov

Unfortunately I had the same experience you have. Terrible service!

1.7
I liked
  • Flooring if put on the floors not stairs
I didn't like
  • Laminate should never be cut and pasted on stairs
#991929
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Lumber Liquidators ARE TERRIBLE
Lumber Liquidators ARE TERRIBLE
Lumber Liquidators ARE TERRIBLE
5-29-16 Left a $100 deposit with Lumber Liquidators (aka - LL) for 2 separate floor samples we took home to compare with our existing wood floor. 5-29-16 Returned both samples and ordered the one that matched our existing wood floor. At no point did LL indicate there...
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Anonymous
Anonymous

Thanks for this review. I was considering LL but after seeing the complaints, the planted comment and how they pick and choose which complaints they reply to, it's looks like...

bjwilliams1211
bjwilliams1211

So when you go pick out samples from Lumber Liquidators that closely match the existing wood I have and they give me something else - it my fault - get real!By the way, they s...

1.0
I didn't like
  • Lie
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Purchased carpeting from LL. Was happy with carpet and price, problems came with the install. The installer showed up late and was in awful mood due to his helper not showing up. He did entire job by himself, but when it came to bonding seams together across living...
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#966776
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Purchased carpeting from LL. Was happy with carpet and price, problems came with the install. The installer showed up late and was in awful mood due to his helper not showing up. He did entire job by himself, but when it came to bonding seams together across living...
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Anonymous
Anonymous

Lumber Liquidators does not sell, or install carpet so this communication is 100% misdirected and inaccurate. It is however possible for an installer to wear a company shirt a...

#966775
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