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I saved up money long and hard for these floors. I submitted a complaint for the quality when they were only 9 months old floors. They wrote it off as heels; I don't even wear heals. They wouldn't even come see the floors or come and view them in person. I'm disgusted....
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1.0
#1067453
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Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping
Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping
Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping
Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping
Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping
Purchased Morning Star solid wood Bamboo flooring for a house in Lake Arrowhead, Ca. It was installed in January 2016. Livingroom, two bedrooms, halls and family room. Now, in June, 2017, it is splitting down to the pad, cupping and popping up. The floor has never been...
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1.0
I liked
  • Looks of the floors before they started to warp
I didn't like
  • Way the floors split
  • Avoidance tactics they use to weasel out of this
#1066112
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We had bamboo floors installed in October of 2014. As soon as the weather turned colder, the boards began to separate in several places. We called the installer and he came back and fixed the floor in a couple of places, damaging our brand-new base boards in the...
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Anonymous
Anonymous

Where did LL get their materials ?If you went there to buy inexpensive, that's what you got.If you bought something from overseas, you got what you deserved. Uncured, non tre...

1.0
#1063073
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Lumber Liquidators - Don't trust their warrenty

Lumber Liquidators
#1067450
1.0
I can cry over the amount we spent and less than half a year having quality control issues. After filling with lumber liquidators; they refused to call me back or even see the product. I'm so discouraged over how hard I saved for these floors. They wrote it off as "heals" and I don't even wear heals.
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Lumber Liquidators - Mistakes not fixed

Lumber Liquidators
#1043206
1.6
There are mistakes that were made while installing my floors due to having only one person working on them and and that they were in a hurry so they could get on to their next job I spoke to the head person in regards to this matter back in September 2016 he said when he had time he would get them fixed I've heard nothing it's now May 5th 2017
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Flooring Review

Lumber Liquidators
#790440
2.5
My kitchen flooring is chipping,seams not sticking,breaking pieces. Flooring had to be ripped up two times already. Still fighting with company.
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Lumber Liquidators Staff Review

Lumber Liquidators
#740945
Horrible customer service and follow up. Vague information. Costs so much more than originally discussed. We had to continue to ask questions and call. Never use again or recommend.
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they have best selection in the business but don't that sway you the is a *** poor run company the tell one thing and then *** over the sales people lie to you a regular basis give to you a delivery date some of the material comes in and then they say oh your balance...
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#1055396
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We had floors installed 10 months ago and the seperation is so bad because boards were cut to short you can get 3 fingers in the hole. Call LL was told our lifetime warranty was no good due to when the installation was completed we gave the check for the install to...
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#1044680
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I spent $8000 in 2006 on Brazilian Cherry - the planks were not even the same widths. Shoes are never worn on flooring, all furniture has felt pads under legs and it scratches. I have been trying to get Lumber Liquidators to stand behind their warranty and resolve this...
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#1034269
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I purchase the wood look tile from Lumber Liquidators and my first mistake was allowing them to come measure - my second was to allow the Company -Legacy Flooring -the owner of which came to measure do the install, which I now find out is also their Inspector. I wish I...
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#1023642
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Hardwood is low quality, and wood "brands" are owned by Lumber Liquidator, so you cannot get support from anyone other than.... Lumber Liquidators. My flooring, "Virginia Mill Works" Auburn Acacia, was ordered and stored appropriately in my conditioned home before...
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1.9
#1015332
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I purchased my floor thinking that I would not have to replace the floor but guess what??? I have to replace the entire floor. Where there is a grain the poly is gone. I was told that it shouldn't have been used. What about LL shouldn't they have checked the wood...
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1.0
I didn't like
  • Product customer service store manager
  • 1 star is to good for you
  • Whole experience
#1004016
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I purchased solid red oak 4" from lumber liquidators, the boxes were delivered by LL and it looked as though rats had eaten the boxes. The wood was inferior and Sherese at Customer Care said that the wood looked as though it was a tall tree that had windshake. NO one...
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1.0
#1003387
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