Lumber Liquidators Complaints and Reviews

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Lumber Liquidators
Main address: 3000 John Deere Rd. 23168 Toano VA
1-800-366-4204, 1-800-427-3966, , http://www.lumberliquidators.com/custserv/contactus.jsp
  • 104 complaints
  • $260K claimed losses
  • $2.5K average
  • Show More
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  • Sep 11
  • Building Products
  • Fresno, California
  • Laminate Flooring
  • 2
  • 2
  • 55

We spent thousands of dollars, went with a LL recommended installer and within weeks, our product was chipping and separating. We had a 3rd party investigator confirm it is faulty product and install causing our problem. Lumber Liquidators notified us in writing that they are not liable in any way. Our entire downstairs will need to be replaced. In addition, our "Made in the USA" product was... Read more

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  • Aug 27
  • Building Products
  • Raleigh, North Carolina
  • Return Policy
  • 57

After spending thousands of dollars there, they would only give me a 50% refund for the extra 2 boxes of flooring and the underlayment that I ended up not needing because my installer supplied his own. They have a 30 day return policy and this was the 33rd day. The underlayment is kept in stock so I could not understand why they would not give me a full refund. I picked it up 3 weeks before the... Read more

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  • Aug 08
  • Building Products
  • Laminate Wood
  • 1
  • 1
  • 109

I purchased the Nirvana cherry laminate wood for from Lumber Liquidators, the guy told me it was durable to put in my kitchen and dining room. I've only had it down for 4 month's. Well I dropped a fork on the floor and it left a nice scratch. We all know we drop stuff in the kitchen. Not only that the floor is starting to flake in corners of the planks and it looks like cheap flaky wood. I... Read more

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  • Jul 16
  • Building Products
  • Ignoring Customer Service
  • 159

I took a trip to Lumbar liquidators in Newnan ga. I walked in the door with a sample plank of the product I was trying to match, no greeting from anybody. I walked around, the guy at the desk totally ignored me. In order to make sure I was visible, I asked a simple question. He gave a short answer with an attitude. Okay, bad day... I'm thinking!! Nope, a couple walks in ,he greets and offers... Read more

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  • Jul 14
  • Building Products
  • Longs, South Carolina
  • Wood Flooring
  • 1
  • 1
  • 92

When it started to peak I called the N. Myrtle Beach store and was told the installers had done it wrong. My installers were professional and have installed thousands of square feet. When I called the main office have received nothing back. When I first called Jeff who is the manager, informed me I had to wait for Justin as that was his job, called again next day Justin answered, knew nothing... Read more

Was this review helpful? 3 0

     

  • Jul 07
  • Furniture and Decor
  • Piscataway Township, New Jersey
  • Morning Star Strand Bamboo
  • 2
  • 2
  • 114

Lumber Liquidators is the dollar store of retail flooring. I bought the Morning Star Bamboo and it's junk. One of the reasons I bought this floor is because they advertise it being "green"....how can it be green if it has formaldehyde in it! Would you want your children playing or crawling on this floor? My husband and I have both experienced sore & dry throats and it has a very distinct... Read more

Was this review helpful? 2 0

     

  • Jun 23
  • Building Products
  • Lone Tree, Colorado
  • Laminate Flooring
  • 1
  • 1
  • 80

We ordered our product on 4/28/2014 and was quoted on a delivery of 7-10 days. It is now 6/23/2014 and today we are still being told it's 7-10 days out. We have contacted the store and customer care and have gone to the store in person with no one willing to help us other than telling us it's 7-10 days out, but we have been told it's 7-10 days out on multiple occasions over the last 2 months.... Read more

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  • Jun 23
  • Other
  • Cincinnati, Ohio
  • Teak Flooring Provided By Lumber Liquidators
  • 95

After about 18 mos. my perfectly installed teak hardwood flooring has begun to gap. Not just in a few places, but all over the place. I filed a claim with Lumber Liq. as instructed, waited over a week, instead of the states 24 hours, and got a form letter in the mail stating the claim was denied and that gapping was not covered by the warranty. I called and talked with Terry, the worst customer... Read more

Was this review helpful? 1 0

     

  • Jun 12
  • Building Products
  • Fredericksburg, Virginia
  • Stair Treads
  • 45

I ordered stair treads back in March 2014. Here I sit in June 2014 still waiting. We have received the order a few times and every time it's been wrong. The losers that work in the Fredericksburg, VA store are idiots who don't care. I have had to cancel my installation 3 times now. In the mean time we had pulled the carpet up in preparation for the install so I have a HUGE mess on my hands. I... Read more

Was this review helpful? 1 0

     

  • Jun 07
  • Building Services - Moving, Storage
  • Saukville, Wisconsin
  • Brazilian Koa Laminate
  • 1
  • 1
  • 101

We followed everything they told us to do and answered all the questions that were asked. They sent out a gentleman to inspect the floor but he had everything in the wrong spot where he tested and then said our dogs urinated on our floor for which is not true. They have a 1 year warranty for which they drug it out that long and now we are stuck with some ugly flooring.They refused to make it... Read more

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