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  • Customers like
    • Local store tried to be helpful 5
    • Salesman was nice but sold me a faulty product 4
    • Product line 2
  • Customers don't like
    • Customer service 16
    • Customer experience 11
    • Lousy customer service 7

Beware of Lumber Liquidators 30 year warranty, Two years after installing Qing Kobra Bamboo flooring bubbles started popping up in the finish. Then flooring started to buckle. Had Lumber Liquidators out to inspect, they blamed it all on installation. Used all the Lumber Liquidators recommended adhesives (moisture barrier adhesive, $200/Bucket) and the trowel supplied by the Morning Star... Read more

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In June 2015, We hired Lumber Liquidators to come into our home and install flooring.When they came to measure, the man stole jewelry. Through our efforts and the police, we were able to track it down across state lines into Ms. pawn shops.No one will work with us to get expenses back that we had to incur. I have tried to get someone to help me, But no one cares enough to even call back from... Read more

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Lumber Liquidators should be avoided at all cost. They installed a floor for my 76 year old mother, and after a year it started cupping, a problem caused by moisture. My mother called 3 days after the 1 year deadline. They sent our an investigator who pulled up a section of floor and found almost no glue used. The glue is the moisture barrier, thus the problem. Then we found out that the crew... Read more

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I too have had the same problem. I am horrified. We put Lumber Liquidators teak flooring in the whole of a new house we had built. This was in 2010. We began to have gaping the same as you around 18 months later. It was only in a few areas. Well it is now 5 years later and I could throw up. The gaping is EVERYWHERE. I'm not just talking small gaps. I'm talking quarter of an inch gaps!!!!... Read more

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I bought a floor from Lumber Liquidators and when my contractor went to pick it up, they told him I owed money which he laid out. After they had his money, they told him that actually the floor I bought was discontinued and they are giving me a floor that looks just like the one I wanted. When I got home and saw the floor, it looked NOTHING like the floor I picked out. I called the store and... Read more

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Don't ever buy from Lumber Liquidators in Austin, TX. We were told by our sales associate that we could return any unopened boxes however they failed to tell us it had to be within 30 days. So it was over 30 days and now they won't take it back and they won't do anything to help accomodate a customer. They don't care about their customers or if they are happy or not. All they care about it... Read more

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Flooring cupping , never installed moister barrier , called and complained and they say its a in home site issue , this way they are not responsible . 30 year warranty ,no it isn't ! Install company doesn't work for them anymore and coarse it took 3 months before anyone came out to see floor , then he said they have cheap product and it would happen again . The company came back and said its a... Read more

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I purchased bamboo flooring from lumber liquidator on April 16, 2015. I used their installers around August on or before that month. The installers came out and measure the rooms and told me they contact me with an installation date but never call back. I have to call the installer for an date .I was given a date that was cancelled it a few times. They finally came out a did a blotch-up job.... Read more

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I bought hardwood floor material from Nashua, NH store on the recommendation of my contractor. Material quality was extremely poor. In addition, the manager wouldn't take excess material back because my contractor could not finish the job within 30 days (as per policy) as he was hospitalized. The manager was extremely rude and would not consider a genuine reason for not returning the material... Read more

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After installing hardwood throughout the main floor of our large home, we first noticed boards shrinking, cracking and lifting in February of 2015. Our first call to LL was shortly thereafter. It is now December and there is NO RESOLUTION. One might expect a few days in between steps of the process but we've documented MONTHS of no response from customer service. Spend the extra money and go... Read more

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