1.6
  • Product Line1 votes
  • Local store tried to be helpful1 votes
  • Showroom1 votes
  • Customer Service5 votes
  • Return policy2 votes
  • Customer Experience2 votes
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  • Jan 13
  • Building Products
  • Oklahoma City, Oklahoma
  • Flooring
  • 67
  • REVIEW RATING 3/5

Spent $25,000 on flooring, went through 3 installers waited weeks for install. Install is horrible, coming up separating lumber liquidators has been non responsive for months. Lied about product, refused to allow for it to be returned. Call after call gets no results. Local and corporate are the most dishonest organization I have ever dealt with. They refuse to allow customer to talk to any... Read more

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  • Dec 24, 2014
  • Building Products
  • Pearl River, New York
  • Wood Flooring
  • 92
  • REVIEW RATING 4/5

Besides having ordered samples from (2) North Jersey stores which were never sent, I ordered wood flooring on line. there was no mention of any delays when ordered. After a week, I called the store where I was to pick it up from. They said that delivery was scheduled for March! (3 months later) Other stores have stock, but to ship it between stores, I would need to pay shipping. The local store... Read more

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  • Dec 17, 2014
  • Building Products
  • Minneapolis, Minnesota
  • Morning Star Bamboo Flooring
  • 1
  • 1
  • 177
  • REVIEW RATING 5/5

I ordered and installed Morning Star Click Bamboo from Lumber Liquidators and like many other 3 months later there are places where the wood has shrunk from the wall, cupping, there are significant gaps where the floor is not even between boards and there is one board that is now unchecked and others that are overlapping. I contacted Lumber Liquidators, filled out all the paperwork, sent all the... Read more

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Resolved 100% FULL

  • Dec 04, 2014
  • Building Products
  • North Canton, Ohio
  • Bellawood Bronze Ultra Strand Bamboo
  • 3
  • 3
  • 449
  • REVIEW RATING 5/5
Lumber Liquidators - Bellawood Ultra-Strand Bamboo grain is fake printed junk!
1 of 5

We bought Bellawood Bronze Ultra-Strand Bamboo from Lumber Liquidators. This Bellawood Bronze Ultra-Strand Bamboo is not what you think it is. While it is true that is a solid hardwood, the grain pattern is printed on the surface like a cheap laminate. Perhaps some would not find a problem with that, most I'm sure would expect the beauty of a natural bamboo finish, especially at a premium price,... Read more

Was this review helpful? 8 1

Panama city Florida. HORRIBLE CUSTOMER SERVICE. Ordered flirting and paid. I was told it would take 4 days for delivery. That was over two weeks ago and nobody will even call me back. I'll never do businesses with then again. NOT worth it. Add comment

  • Nov 20, 2014
  • Building Products
  • Hendersonville, North Carolina
  • Flooring
  • 1
  • 1
  • 96
  • REVIEW RATING 4/5

In arden nc I bought flooring they told me the price but could not tell me the balance because they would need other materials when check my house out. then after i paid most of it, They wanted me to pay more and more money. I couldn't believe it and called main office where they told me they get complaints about the stores professional practices everyday and are taken their name away from the... Read more

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  • Nov 19, 2014
  • Building Products
  • Cleveland, Ohio
  • Flooring
  • 1
  • 1
  • 179
  • REVIEW RATING 4/5

After you spend a considerable amount of time picking out the floor, the last minute, as you are about to buy, Lumber Liquidators makes you sign a statement that should you return the product you will be charged 20 percent restocking fee (a bit high for an in-stock product). Afterwards they will tell you that you signed this agreement of "your own free will." Of course, before you waste your... Read more

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  • Nov 18, 2014
  • Building Products
  • Rancho Cucamonga, California
  • Laminate Flooring
  • 113
  • REVIEW RATING 4/5

We were sold the top of the line laminate floor and assured by the sales person that it would provide the highest satisfaction as a kitchen floor. A short time after the installation we noticed buckling. We were told that we ruined the floor by "using it" where water is present. A kitchen is where water is present. Further the results would have been the same if installed in the living room... Read more

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  • Nov 18, 2014
  • Auctions and Internet Stores
  • El Dorado Hills, California
  • Online Order
  • 1
  • 1
  • 72
  • REVIEW RATING 4/5

Ordered product on line to be delivered locally to store. Order never got beyond "order placed" on their website. I called after a few weeks and the status never changed. I was assured over a month and a half period that everything was ok. Was told that it took a month or so for an order to get from their warehouse to a local store. Called the local store and was told the product had never... Read more

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  • Nov 16, 2014
  • Building Products
  • Ontario, California
  • Positive Experience
  • 156
  • REVIEW RATING 4/5

Was worried after buying the product then reading the many bad reviews. Well I expected the worst. Its been over 6 months now and the floor is perfect. We had close to zero defect boards during the install. The installers were a little rough always wearing shoes etc. But no scratches. I still have no scratches, no cupping. Floor looks like its first day after the install. So maybe I dodged a... Read more

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