Lumber Liquidators
Lumber Liquidators Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumber Liquidators has 1.8 star rating based on 158 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Local store tried to be helpful, Salesman was nice but sold me a faulty product, Price.
Cons: Customer service, Customer experience, Avoidance of responsibility.Recent recommendations regarding this business are as follows: "Don't trust what they say about gifts and rewards", "NEVER buy flooring from Lumber Liquidators.", "I don’t have any at this time.", "Go somewhere else", "Go to another place".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lumber Liquidators has 1.8 star rating based on 158 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Local store tried to be helpful, Salesman was nice but sold me a faulty product, Price.
Cons: Customer service, Customer experience, Avoidance of responsibility.Recent recommendations regarding this business are as follows: "Don't trust what they say about gifts and rewards", "NEVER buy flooring from Lumber Liquidators.", "I don’t have any at this time.", "Go somewhere else", "Go to another place".
Most users ask Lumber Liquidators for the refund as a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
I am still waiting on my $300.00 visa card
User's recommendation: Don't trust what they say about gifts and rewards
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Huntsville, AlabamaBotched Installation
Preferred solution: Different installation company to fix the floor.
User's recommendation: NEVER buy flooring from Lumber Liquidators.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Byron, GeorgiaA 500.00 rebate for a purchase over 6000.00
- Price
- Everthing
Preferred solution: The rebate that I submitted and was approved. Needs to be sent to me on a credit or gift card.
User's recommendation: I don’t have any at this time.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cherry Hill, New JerseyBait and switch
This is an email I composed and sent to the "queries" email address on their website (it was returned the next day as undeliverable):
Today I paid almost $7k for a new engineered floor to be installed at my house. We thought carefully about this purchase, deciding between the solid Brazilian cherry floor and engineered version.
I ended up choosing the engineered version because of its multi ply base and 3 mil wear layer. I had previously ordered a sample of this floor which had not yet arrived, but placed the order anyway based upon the floor sample on display.
When I arrived home after placing the order, I was surprised to see that my sample had arrived in the mail. Upon closer examination, this sample looked to be a different version of what I thought I had ordered. I immediately returned to the store with the sample in hand and inquired as to what floor I was to expect.
After checking the product numbers on the sample and after a call to neighboring store, I was told that I would be receiving the floor represented by the sample. I immediately cancelled the order and accused the store of bait and switch. The sample I was sent only had a 2 mil wear layer (3 mil clearly stated on the floor sample) and was not composed of a multi ply wood composite base (also clearly demonstrated on the floor sample). The manager offered numerous excuses of the solid base being superior, which goes against years of arguing that multi directional plys are more stable.
She also said that they had a recent installation where a multi ply plank actually delaminated after a glue down install.This actually is not a good testimony for your floor product quality and was a poor choice for an argument. Putting the base composition aside, you were selling me 1/3 less of a wear layer! I can get the same product you provided as a sample, online, for $2 per sq ft less. One of the last excuses that was given as to why the floor sample did not represent the actual product was that it probably was cost prohibitive to replace all of the floor samples when a product line changes noting the number of stores nationwide.
Are you kidding me!?!
This leads me to my last thought as I returned home with my credit card refund in hand, how many people before me actually ordered the flooring from the floor samples shown them, had the floor delivered and installed, not realizing that the product they touched prior to placing the order was not the actual product that was installed. The only evidence is what you can actually see, A Brazilian Cherry engineered floor.
This is classic bait and switch, an illegal practice. I cannot understand that a company which went through having to change its identity due to a product quality/health issue would allow something like this to take place.
- Local store tried to be helpful
- Have a good display of flooring
- Bait and switch
Preferred solution: Let the company propose a solution
User's recommendation: Buyers Beware ! Check you purchase against delivered/installed product
Ongoing issue with flooring/unprofessional manager
Preferred solution: Let the company propose a solution
Refund
- Nice showroom
- Saleman sold material i did not need for job
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Morrisville, North CarolinaResolved: Wrong product delivery
Company fixed the issue and I have been provided with partial refund.
Preferred solution: Full refund
User's recommendation: Check other stores with better Customer Care policies
Worst experience ever
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Muncy Township, PennsylvaniaMy floor has soft spots in it now
I have a floor that was install in 2018. It now has either soft spots or it bulging.
I have contacted the Muncy PA location where i purchased it and requested the installer to come and fix it. But all I get from the Manager at the Muncy Location is the run around. I am about to hire an attorney and file charges against LL. my floor has a 30 yr Warranty and the install should be warranted for more then just this short of time from when installed in 2018 to now if it was installed right.
How would you like to pay for a floor and within a couple years it has ruined your subfloor or whatever the problem is. If I dont get results I will hire an Attorney for legal advise on this matter. But then again it would not be LL first lawsuit as I have seen your company has had many of them.
And after I convinced my neighbor to purchase his flooring from LL I feel sorry for him as well. But will let anyone and everyone I know how bad the service and install is with your company.
Preferred solution: my floor fixed
Unprofessional worker
User's recommendation: Go to another place
Have not been able to speak with customer care/HR/District
Preferred solution: I would like my items without repaying for something I paid for
Buckling Wood
- Corporate rep was really bad
- Way the floors split
- Bait-and-switch tactics
Preferred solution: Full refund
User's recommendation: Do not buy this flooring
Awful customer service
DAVID in corporate sales is the rudest person I have ever dealt with. I have ordered over 2k square feet of the same hardwood.
It came damaged not once but twice and I paid for delivery from the shipping company. This has been discontinued and is not available anywhere in the US. We needed to finish 1 bedroom on the same level with this flooring. You cant have 4 bedrooms with hardwood and 1 with carpet.
DAVID had the audacity to tell me to refuse the shipment over 10 times he repeated himself. He was extremely arrogant, RUDE and Unprofessional!!!! I told him he sounds like a broken record and then he continued to argue with me and tell me I am repeating myself. I wasnt aware that its proper to mock a customer.
Its very disturbing and aggravating to irritate a customer. You are suppose to calm the customer down not make the situation worse!!!!! I am beyond livid and irritated and cant believe that lumber liquidators hires people like DAVID. Seems like their standards are low as DAVID needs to find another job because obviously he is not a people person.
He did nothing for me but aggravate me and upset me. I am going to be looking for a different flooring company.
One that appreciates my business. I flip several homes a year and deserve a company that isnt going to disrespect me and mock me such as DAVID!!!!
User's recommendation: STAY FAR AWAY FROM LUMBER LIQUIDATORS!!!!!
Lumber liquidators came through
User's recommendation: If you do a return be sure and take photographs where you can count the number of boxes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Del Rio, TexasDelay in Installatio and open nails caused accident
Preferred solution: Cost of treatment. Pain and suffering, and compensation. Paid over $10,000 cash money
User's recommendation: LL should have manage properly, and don't make the customer suffer. I have taken pictures of the nails
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Naperville, IllinoisDissatisfied with Lumber Liquidators service
- Price
- Disregard of customers
Preferred solution: Deliver product or service ordered
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Hi What type of bamboo flooring this is?