Lumber Liquidators Complaints and Reviews

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Lumber Liquidators
Main address: 3000 John Deere Rd. 23168 Toano VA
1-800-366-4204, 1-800-427-3966, ,
  • 104+4 mobile complaints
  • $260K claimed losses
  • $2.4K average
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This company's headquarters was rated by the federal government. Please please please save your money don't not buy anything from them. Add comment

Split trim molding, wrong transition strip, chipped flooring. Greg lied to me. Warranty useless. Costumer service lied, lost pic of damaged floor, lost emails and lost voice mails. I am replacing all trim molding myself. Total repairs 1k. DO NOT BUY FROM THIS COMPANY. Add comment


  • Sep 11
  • Building Products
  • Fresno, California
  • Laminate Flooring
  • 6
  • 6
  • 77

We spent thousands of dollars, went with a LL recommended installer and within weeks, our product was chipping and separating. We had a 3rd party investigator confirm it is faulty product and install causing our problem. Lumber Liquidators notified us in writing that they are not liable in any way. Our entire downstairs will need to be replaced. In addition, our "Made in the USA" product was... Read more

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  • Aug 27
  • Building Products
  • Raleigh, North Carolina
  • Return Policy
  • 59

After spending thousands of dollars there, they would only give me a 50% refund for the extra 2 boxes of flooring and the underlayment that I ended up not needing because my installer supplied his own. They have a 30 day return policy and this was the 33rd day. The underlayment is kept in stock so I could not understand why they would not give me a full refund. I picked it up 3 weeks before the... Read more

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  • Aug 08
  • Building Products
  • Laminate Wood
  • 1
  • 1
  • 111

I purchased the Nirvana cherry laminate wood for from Lumber Liquidators, the guy told me it was durable to put in my kitchen and dining room. I've only had it down for 4 month's. Well I dropped a fork on the floor and it left a nice scratch. We all know we drop stuff in the kitchen. Not only that the floor is starting to flake in corners of the planks and it looks like cheap flaky wood. I... Read more

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  • Jul 16
  • Building Products
  • Ignoring Customer Service
  • 163

I took a trip to Lumbar liquidators in Newnan ga. I walked in the door with a sample plank of the product I was trying to match, no greeting from anybody. I walked around, the guy at the desk totally ignored me. In order to make sure I was visible, I asked a simple question. He gave a short answer with an attitude. Okay, bad day... I'm thinking!! Nope, a couple walks in ,he greets and offers... Read more

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  • Jul 14
  • Building Products
  • Longs, South Carolina
  • Wood Flooring
  • 1
  • 1
  • 96

When it started to peak I called the N. Myrtle Beach store and was told the installers had done it wrong. My installers were professional and have installed thousands of square feet. When I called the main office have received nothing back. When I first called Jeff who is the manager, informed me I had to wait for Justin as that was his job, called again next day Justin answered, knew nothing... Read more

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  • Jul 07
  • Furniture and Decor
  • Piscataway Township, New Jersey
  • Morning Star Strand Bamboo
  • 2
  • 2
  • 120

Lumber Liquidators is the dollar store of retail flooring. I bought the Morning Star Bamboo and it's junk. One of the reasons I bought this floor is because they advertise it being "green" can it be green if it has formaldehyde in it! Would you want your children playing or crawling on this floor? My husband and I have both experienced sore & dry throats and it has a very distinct... Read more

Was this review helpful? 2 0
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