Lumber Liquidators Complaints and Reviews

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Lumber Liquidators
Main address: 3000 John Deere Rd. 23168 Toano VA
1-800-366-4204, 1-800-427-3966, , http://www.lumberliquidators.com/custserv/contactus.jsp
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  • Jul 16
  • Building Products
  • Ignoring Customer Service
  • 30

I took a trip to Lumbar liquidators in Newnan ga. I walked in the door with a sample plank of the product I was trying to match, no greeting from anybody. I walked around, the guy at the desk totally ignored me. In order to make sure I was visible, I asked a simple question. He gave a short answer with an attitude. Okay, bad day... I'm thinking!! Nope, a couple walks in ,he greets and offers... Read more

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  • Jul 14
  • Building Products
  • Longs, South Carolina
  • Wood Flooring
  • 1
  • 18

When it started to peak I called the N. Myrtle Beach store and was told the installers had done it wrong. My installers were professional and have installed thousands of square feet. When I called the main office have received nothing back. When I first called Jeff who is the manager, informed me I had to wait for Justin as that was his job, called again next day Justin answered, knew nothing... Read more

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  • Jul 07
  • Furniture and Decor
  • Piscataway Township, New Jersey
  • Morning Star Strand Bamboo
  • 2
  • 24

Lumber Liquidators is the dollar store of retail flooring. I bought the Morning Star Bamboo and it's junk. One of the reasons I bought this floor is because they advertise it being "green"....how can it be green if it has formaldehyde in it! Would you want your children playing or crawling on this floor? My husband and I have both experienced sore & dry throats and it has a very distinct... Read more

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  • Jun 23
  • Building Products
  • Lone Tree, Colorado
  • Laminate Flooring
  • 1
  • 24

We ordered our product on 4/28/2014 and was quoted on a delivery of 7-10 days. It is now 6/23/2014 and today we are still being told it's 7-10 days out. We have contacted the store and customer care and have gone to the store in person with no one willing to help us other than telling us it's 7-10 days out, but we have been told it's 7-10 days out on multiple occasions over the last 2 months.... Read more

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  • Jun 23
  • Other
  • Cincinnati, Ohio
  • Teak Flooring Provided By Lumber Liquidators
  • 27

After about 18 mos. my perfectly installed teak hardwood flooring has begun to gap. Not just in a few places, but all over the place. I filed a claim with Lumber Liq. as instructed, waited over a week, instead of the states 24 hours, and got a form letter in the mail stating the claim was denied and that gapping was not covered by the warranty. I called and talked with Terry, the worst customer... Read more

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  • Jun 12
  • Building Products
  • Fredericksburg, Virginia
  • Stair Treads
  • 22

I ordered stair treads back in March 2014. Here I sit in June 2014 still waiting. We have received the order a few times and every time it's been wrong. The losers that work in the Fredericksburg, VA store are idiots who don't care. I have had to cancel my installation 3 times now. In the mean time we had pulled the carpet up in preparation for the install so I have a HUGE mess on my hands. I... Read more

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  • Jun 07
  • Building Services - Moving, Storage
  • Saukville, Wisconsin
  • Brazilian Koa Laminate
  • 1
  • 42

We followed everything they told us to do and answered all the questions that were asked. They sent out a gentleman to inspect the floor but he had everything in the wrong spot where he tested and then said our dogs urinated on our floor for which is not true. They have a 1 year warranty for which they drug it out that long and now we are stuck with some ugly flooring.They refused to make it... Read more

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  • May 30
  • Home Construction and Repair
  • Pittsboro, North Carolina
  • Flooring Customer Service
  • 31

Called installer, who called for inspection in August. I did not get report and talked to 3 customer service people at Customer Service Department to get report. Finally received in April and was asked to review and call back. Called the supervisor and left messages 3 weeks in a row. Never received a call back. Of course the problem is a 1% moisture problem. I don't think they have a... Read more

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  • May 30
  • Building Products
  • Elizabeth, New Jersey
  • Floors Work
  • 37

They are the worst. My floors had huge gaps. Contacted LL since we have warranty on it. Wendy the lady handling our complaint sent an inspector and in the final report it was due to moisture and poor installation. Continuing to read the report it said in simple terms that LL would not be responsible for the installation. Unbelievable you pay so much for installation and they can't even work... Read more

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  • May 29
  • Building Products
  • Port Saint Lucie, Florida
  • Laminate Flooring
  • 69

Purchased over $4,000 worth of flooring. As the installers (recommended by LL) opened the 10 boxes they pulled out planks cracked, uneven, rough edges, chipped and low grade goods....enough to fill 5 boxes. Went to exchange and were told by store mngr that it was not going to happen. After a miserable experience at store (mngr told us to get off his premises!) we contacted customer Svc. ... Read more

Was this review helpful? 2 0
 
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