Lumber Liquidators Complaints and Reviews

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Lumber Liquidators
Main address: 3000 John Deere Rd. 23168 Toano VA
1-800-366-4204, 1-800-427-3966, , http://www.lumberliquidators.com/custserv/contactus.jsp
  • 120+3 mobile complaints
  • $280K claimed losses
  • $2.3K average
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  • Nov 20
  • Building Products
  • Hendersonville, North Carolina
  • Flooring
  • 1
  • 1
  • 19

In arden nc I bought flooring they told me the price but could not tell me the balance because they would need other materials when check my house out. then after i paid most of it, They wanted me to pay more and more money. I couldn't believe it and called main office where they told me they get complaints about the stores professional practices everyday and are taken their name away from the... Read more

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  • Nov 19
  • Building Products
  • Cleveland, Ohio
  • Flooring
  • 31

After you spend a considerable amount of time picking out the floor, the last minute, as you are about to buy, Lumber Liquidators makes you sign a statement that should you return the product you will be charged 20 percent restocking fee (a bit high for an in-stock product). Afterwards they will tell you that you signed this agreement of "your own free will." Of course, before you waste your... Read more

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  • Nov 18
  • Building Products
  • Rancho Cucamonga, California
  • Laminate Flooring
  • 26

We were sold the top of the line laminate floor and assured by the sales person that it would provide the highest satisfaction as a kitchen floor. A short time after the installation we noticed buckling. We were told that we ruined the floor by "using it" where water is present. A kitchen is where water is present. Further the results would have been the same if installed in the living room... Read more

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  • Nov 18
  • Auctions and Internet Stores
  • El Dorado Hills, California
  • Online Order
  • 1
  • 1
  • 14

Ordered product on line to be delivered locally to store. Order never got beyond "order placed" on their website. I called after a few weeks and the status never changed. I was assured over a month and a half period that everything was ok. Was told that it took a month or so for an order to get from their warehouse to a local store. Called the local store and was told the product had never... Read more

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  • Nov 16
  • Building Products
  • Ontario, California
  • Positive Experience
  • 32

Was worried after buying the product then reading the many bad reviews. Well I expected the worst. Its been over 6 months now and the floor is perfect. We had close to zero defect boards during the install. The installers were a little rough always wearing shoes etc. But no scratches. I still have no scratches, no cupping. Floor looks like its first day after the install. So maybe I dodged a... Read more

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  • Nov 15
  • Building Products
  • Flooring
  • 2
  • 2
  • 191
Lumber Liquidators - Lumber Liquidator Closeout was Damaged Non-Installable Flooring
1 of 2

My husband and I visited a Lumber Liquidators store on 10/25/14 in response to an advertisement. The advertised "deal" was already gone, and we were given a sample of flooring that was a close out. I was told the flooring was first quality with a 25 year warranty, discounted to $.99/SF because it was a closeout. The sample looked good, and I paid for 1135 SF with a credit card. After they... Read more

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  • Nov 13
  • Building Products
  • Calverton, New York
  • Laminate Flooring
  • 22

I am disgusted with the way Lumber Liquidators has handled my floors. Over 2 months and they still are not done. 4 full days and 426 square feet are not done. They had me pick another floor in the store and told me the installation person THEY referred me to was lying and had me pick different floors. The floors look cheap and gross and they look like a 5 year old installed them with shoddy... Read more

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  • Nov 07
  • Building Products
  • Miami, Florida
  • Bamboo Flooring
  • 74

Spent over $6000.00 between floor and installation,and with in two weeks floor started showing signs of buckling, Shrinkage, splintering...Etc The Manager came out to the house with installer and delivery guy, in short its been three months and still no resolution. I have contacted Corporate as well with out any resolution as well. Very Disappointed especially since i have been researching and... Read more

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  • Oct 30
  • Building Products
  • Hardwood Flooring
  • 1
  • 1
  • 362

I had no problem with the rustic look of the flooring. What I had a problem with is that a home inspector informed me that the rustic look was due to a WDI that could cause damage to the structural components of the home. Early in the complaint process they even inquired as to where there was home owners insurance covering this home. They then offered to provide a box a wood at no charge if... Read more

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  • Oct 26
  • Building Products
  • Brooklyn, Ohio
  • Defective Hardwood Flooring
  • 2
  • 2
  • 111

What I originally thought was a great deal on a small lot special purchase became a huge liability when a home inspector determined that the naturally occurring defects in the wood were the result of a wood destroying insect infestation that can damage the flooring and the wood structure of the home. I spent $135.00 to hire in entomologist to determine that the infestation was inactive. I... Read more

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