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1.7 Based on 82 reviews
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  • Customers like
    • Local store tried to be helpful 7
    • Salesman was nice but sold me a faulty product 5
    • Professional no nonsense salespeople 2
  • Customers don't like
    • Customer service 18
    • Customer experience 11
    • Lousy customer service 7

Last Sunday we went to Lumber Liquidators to purchase some flooring. We got there and the salesperson was alone and it was fairly busy. He spent quite a bit of time with the person before me, but not so much with me, paying attention to the next person while he was working with me, even though he didn't do that with me. I picked out a close-out as it was really pretty and he said something vague about it not being top quality, some of the planks... Read more

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The contractor LL assigned to me subcontracted the job out to another contractor. The floors were supposed to get done in 2 days and I was to move into the apartment on the 3rd day. They got glue all over my kitchen floors were they were cutting the wood, so they were fired by the original contractor. It took the original contractor 11 days to complete the job because his people were working on other jobs. I had to move out of the place I was... Read more

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We purchased flooring from the Lumber Liquidator (LL) local store, Brewer Maine, in December of 2014. The flooring was installed sometime in February 2015 as we completely gutted the kitchen for which the flooring was purchased. Now, here we are approximately 10 months later and we have panels that the finish is literally wearing off. We noticed it almost 3 months ago and as you might expect it just keeps getting worse. We contacted the local... Read more

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I consulted with sales and flooring consultant (Burnsville, MN location)for best type of floor for my application. I was advised to put in a vinyl plank floor with wood appearance. No instructions for installation were included. I went to their website and no specific product or manufacturer instructions were found. Used best judgement to install bases on type of flooring. Before installation was even complete the floor started to bubble and... Read more

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Ok long story short less than three years after install of flooring the top laminate is peeling all through out the house,laminate in kitchen has separated and there is big gaps all over filed a claim with customer service no response.As of recent I have been trying to deal with the local store here in Indiana the salesman has been trying but corporate no reply.So therefore Shi@@y liquadators is the common we got your money now F@@k OFF big... Read more

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2nd time we have had to wait 2 weeks on a online order for bamboo stair nose. Just a home owner here, but 2 weeks? Wow! May do this again only because the price is good? But D A R N, 2 weeks! As I say good prices but very poor deliver times and follow up from customer service when we tried to check order status online the online rep said it would be best to call and check. Ware house must be the issue or either the truck timing loads one I... Read more

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As you are all aware LL has a terrible poor quality product , which I found out the hard way buy purchasing an inferior product from LL. You may be unaware of there return policy , which in my opinion is the worse in the industry. They will not let you return to the store unless you go through headquarters to get approval to return. This will take forever , they do not care that your home is in a state of incompletion and they probably with all... Read more

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Under no circumstances go to LL! Their product is garbage. I purchase the morning star bamboo click strand. The first time it was installed, it started separating and cupping in less than three months. After many phone calls, emails and several months, I finally got them to pay for the installer to come out and replace the flooring. It turned out that the installer never installed the moisture barrier before laying the floor. The second... Read more

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I submitted a scathing review of LL several months ago. The product (Bamboo) was substandard and the installation was terrible. Although the process to resolution took way too long, it did occur. LL did pay for removal of the poorly installed flooring and replaced the flooring. We paid for the upgrade between the bamboo and the oak but I feel that was a reasonable resolution. In order to get to resolution, we escalated the problem beyond the... Read more

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I had my entire home floored from Lumber Liquidators, mostly because of their "100 year guarantee". What a load of ***. My floors are buckling and spreading apart, and after 19, (yes I have dates and times of every call), they claim that it's their installer's fault, and they "don't back their installers" even though they recommended him. Now I have a ruined floor, and no recourse. I've talked with Chris, Terry, Denise, Bryan,, Beth, Brady,... Read more

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