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  • Customers like
    • Local store tried to be helpful5
    • Product line2
    • When i thought they were objective1
  • Customers don't like
    • Customer service12
    • Customer experience11
    • Return policy6

  • Jul 27
  • Building Products
  • 165
  • REVIEW RATING 5/5

My wife and I read all about this product and all of the horrible reviews on Lumber Liquidators. Well we went to the GB store in Wis. and the sales guys- we had two, that helped us choose the right product and quantity. The stranded bamboo looked 100 times more beautiful than the laminate we first looked at. We took the plunge, and followed Lumber's recommendations to the "T". The wood acclimated... Read more

Was this review helpful? 4 0

  • Jul 17
  • Building Products
  • Raleigh, North Carolina
  • Morning Star Strand Bamboo Flooring
  • 88
  • REVIEW RATING 4/5

I purchased Morning star Forbidden City strand bamboo from Lumber liquidators. The flooring was professionally installed. The problem I'm having is due to the poor quality of the bamboo flooring. It scratches so easily that even a piece of pine straw on your foot will scratch the finish right off of the bamboo leaving an ugly gouge in the flooring. It was advertised as being very hard and durable... Read more

Was this review helpful? 1 0

  • Jul 16
  • Building Products
  • Peoria, Arizona
  • Dura Dance Floors
  • 43
  • REVIEW RATING 3/5

The Dura Dance Floor currently being sold by Lumber Liquidators is dangerous! This floor is NOT sprung and NOT safe. The foam underlayment rolls are extremely flammable. The floating laminate surface contains deadly amounts of Formaldehyde which causes CANCER and respiratory problems among other things. The DOJ needs to take a closer look at Lumber Liquidators CMO Marco Pescara and Nate Poe from... Read more

Was this review helpful? 0 0

  • Jul 14
  • Building Products
  • Brooklyn, New York
  • Positive Experience
  • 38
  • REVIEW RATING 4/5

I usually do not write any reviews, but decided to write one because I saw many negative reviews. May be I just got lucky this time. I had a very good experience. I came to the SI store, placed an order, it came on time with out any issues. Olivier, the salesman, was a great help, answered all of my questions. I had 15 boxes left over had no problem returning them without questions asked. The... Read more

Was this review helpful? 0 0

Had order 40 cartons of hardwood flooring...2 of which were damaged...they would not take them back.....didn't even offerto try and make it Right..... Will not ever recommend them to anyone .... Add comment

  • Jul 09
  • Building Products
  • Severna Park, Maryland
  • Boa Vista Brazilian Cherry Laminate
  • 52
  • REVIEW RATING 4/5

I would not recommend this store OR the Laurel store. In Jan 2015, I needed to purchase about 400 square feet of Boa Vista Brazillian Cherry (10mm), and I contacted the Annapolis store since they were the closest. They did not have all of the product in the store, only about half of it, so they contacted their Laurel store to see if they had the rest of the order. The Laurel store did have the... Read more

Was this review helpful? 1 0

  • Jul 02
  • Installers
  • Grand Rapids, Michigan
  • Lumber Liquidators Laminate Flooring
  • 1
  • 1
  • 65
  • REVIEW RATING 4/5

I called the store a week ago on Thursday, and was assured that someone would call me back on Monday or Tuesday and schedule a time to come out and measure my area and discuss the type(s) of flooring I wanted. Monday came, no call; Tuesday cam no call; by late Wednesday I contacted the store again and was assured someone would call me the next day. Today Thursday still no call. Just got off... Read more

Was this review helpful? 1 0

LL sucks. They sell defective flooring and won't return or trade it for decent flooring. DO NOT BUY!!! Add comment

  • Jun 13
  • Building Products
  • Saint Augustine, Florida
  • Flooring
  • 105
  • REVIEW RATING 4/5

I ordered 700 sq ft of flooring online - 5 months later I still hadn't received the wood, however, I did receive numerous lies in writing from customer service ...each e-mail promised the wood would be available for pick up in a few weeks...or a month...bottomline the wood never was available and finally they canceled my order almost a full 6 months later. Lumber Liquidators is a crappy bait and... Read more

Was this review helpful? 0 0

  • Jun 12
  • Building Products
  • Toronto, Ontario
  • Hardwood Floor
  • 1
  • 1
  • 89
  • REVIEW RATING 4/5

Ordered on April 18, promised delivery in 5-10 days. Nothing. I called them back and was told that they would check up. They didn't call back. When I called back, they told me that they were out of stock, but if I come back in, I can choose another product. I did, but not without charging another $526. Again, they promised 5-10 days. We called back after 19 days. They said they were so... Read more

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