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1.7 Based on 71 reviews
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  • Customers like
    • Local store tried to be helpful 7
    • Salesman was nice but sold me a faulty product 5
    • Professional no nonsense salespeople 2
  • Customers don't like
    • Customer service 16
    • Customer experience 11
    • Lousy customer service 7

I purchased 36 bundles of flooring and the person loading my truck loaded 5 bundles with broke tongues. I removed the bundles from the van and they were replaced. During the installation, I discovered 2 additional broken bundles. When I returned them Lumber Liquidators charged me a restocking fee for material I couldn't use and I was treated very poorly. Lumber Liquidators customer service are the same people who load and unload the flooring... Read more

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Lumber Liquidators - Standed Bamboo flooring separating
1 of 2

We purchased bamboo flooring from the Reno NV store as recommended by the salesperson. We let it acclimate for 2 months in our house. We installed it as instructed and the floor has separated and shrunk multiple times. We took it apart in several areas and added base shoe molding to cover the separation. It's still continuing to separate after being installed over a year. We had started the complaint procedure with the Reno store and have been... Read more

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I ordered and paid for a product, which was in-stock, and patiently waited for 10 days with no word of shipment. I have now called after these 10 days and was conveniently informed, by a telephone assistant named Terry, "They will ship it out today". - I wonder what would have happened if I hadn't called for another 10 days? ..... hopefully, I'll get it. Not a good way to do business I feel. This is my first attempt at using Lumber Liquidators.... Read more

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Stay way from this company!! Customer service is a total joke!! When we returned the unused product the manager said it wouldn't let him do a refund. His ITT specialist would have to do it. Called back a week later he said refund should be coming through today!! Another week no refund! Called corporate and found out a refund takes up to 5 weeks even using a debit card. First and last time using this company!! The refund wasn't the only issue and... Read more

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Lumber Liquidators - Review about Morningstar Bamboo Flooring from Burkesville, Kentucky
1 of 4

I have been emailing Amanda the specialist about my problem with the flooring and I've sent the paperwork pictures everything I supposed to do and nothing. This floor only been down for one week if a drip water get on the floor it will peel and chip. The planks was not treated correctly from the factory. Read more

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I recently purchased some flooring from LL in Lebanon NH Presented the Salesperson a check for material and left.I was told a 20% restock fee would be charged .or a store credit . Today 3-2-16 had some material to return . Clerk informed me that company would send me a check in apx 4 weeks. I have never had any company hold a return check for 4 weeks that is ridiculous and to me a huge turnoff .I will post to notify when and if check is... Read more

Was this review helpful? 1 0

I called the company in Nashua, NH where we bought what is apparently "tainted" laminate flooring from China. You would think that because of all of the bad publicity they would be willing to at least issue store credits for the bad laminate. NO, THEY ARE NOT TAKING ANY PRODUCT BACK OR ISSUING ANY STORE CREDITS!! The person who answered said that there is nothing wrong with the product. You have more of a chance of winning the lottery than... Read more

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This laminate is junk. It doesn't snap together like it's supposed to. We ended up having to nail it down, which looks bad. Lumber liquidators would only take it back after charging a restocking even though the laminate was defective. So we ended up keeping because after what their restocking would have been, we couldn't afford anything else. After having it installed for awhile, it is not easy to clean. It shows dirt. I hate it. You will... Read more

Was this review helpful? 1 0

Doing a kitchen remodel and purchased Morningstar bambo flooring for my kitchen. Purchased end of Oct allowed to acclimate at my home for 3+ weeks befor installation.Second week of Feb while cleaning the floor noticed separation in the planks and soft spots. Contacted lumber liuqidators with no reply noticed all the pending litigation against lumber liuqidators for their bambo flooring for several reasons toxic emissions, poor construction of... Read more

Was this review helpful? 1 1

We bought flooring at the pa location on Campbell's Run Road and the men working had no personalities. They didn't acknowledge we even walked into the store. I felt like i was bothering them asking questions about flooring. Nobody advised us on what type of flooring would be best. We bought flooring and installed it. It is junk to install the pieces are poorly made to snap together and some broke so easy. I am never using this place again. Read more

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