Lumber Liquidators Complaints and Reviews

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Lumber Liquidators
Main address: 3000 John Deere Rd. 23168 Toano VA
1-800-366-4204, 1-800-427-3966, , http://www.lumberliquidators.com/custserv/contactus.jsp
  • 110+4 mobile complaints
  • $260K claimed losses
  • $2.3K average
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  • Oct 26
  • Building Products
  • Brooklyn, Ohio
  • Defective Hardwood Flooring
  • 1
  • 1
  • 40

What I originally thought was a great deal on a small lot special purchase became a huge liability when a home inspector determined that the naturally occurring defects in the wood were the result of a wood destroying insect infestation that can damage the flooring and the wood structure of the home. I spent $135.00 to hire in entomologist to determine that the infestation was inactive. I... Read more

Was this review helpful? 0 0

     

  • Oct 14
  • Building Products
  • Greensburg, Pennsylvania
  • Laminate Flooring
  • 1
  • 1
  • 84

I recently purchased 1000 sq/ft of laminate flooring. The floor was beautiful however, 2 of the boxes were damaged which caused damage to the flooring inside. We went and returned the boxes to the same store they were purchased at and the gentleman gave such an attitude and cocked off saying that we should have still used the flooring. The pieces that snap together were broke and busted. Sorry I... Read more

Was this review helpful? 5 0

100% FULL      

  • Oct 14
  • Building Products
  • Nashua, New Hampshire
  • Laminate Flooring
  • 1
  • 1
  • 76

My mother spent $2000 on laminate flooring from here recently. After installing ~140 square feet of it, we found that there was mold growing on all of it. Hesitant to open the remaining ~1800 square feet, my mother went back to this Lumber Liquidators location in Nashua, NH looking just for an exchange. She explained to the manager and employees there that she was concerned about the mold and... Read more

Was this review helpful? 2 0

     

  • Oct 12
  • Building Products
  • Baton Rouge, Louisiana
  • Bamboo Flooring
  • 62

We purchased more than 400' sq of black bamboo flooring from Lumber Liquidators and installed it on our kitchen and bathroom. Now have a MESS in our house. LL says it's all our fault because WE MOPPED THE FLOORS with something other than the product they sell; a product we never knew about. There's nothing about how to clean the floors in the flooring box literature either. So we used mild... Read more

Was this review helpful? 0 0

Read many bad reviews concerning lumber liquidators but stupidly purchased anyway. Seriously, if you buy from this company, you will have problems with either one or all: the order, the product, the customer service, the salesmen and the warranty. Save yourself the headache unlike myself and avoid this company!!! Add comment

     

  • Sep 23
  • Building Products
  • Visalia, California
  • Wood Flooring
  • 1
  • 1
  • 150

After having a few absolutely horrible customer service experiences with Lumber Liquidators I decided to give them one more chance. I opted to chat with a sales rep and ask her to locate stores that might have a discontinued flooring still in stock. I've found a few on my own, but simply wanted a few more locations I could call to check without going down the list of dozens of stores. I've... Read more

Was this review helpful? 1 0

     

  • Sep 20
  • Building Products
  • Delmar, Delaware
  • Poor Service
  • 1
  • 1
  • 12

This company's headquarters was rated by the federal government. Please please please save your money don't not buy anything from them. Read more

Was this review helpful? 0 0

Split trim molding, wrong transition strip, chipped flooring. Greg lied to me. Warranty useless. Costumer service lied, lost pic of damaged floor, lost emails and lost voice mails. I am replacing all trim molding myself. Total repairs 1k. DO NOT BUY FROM THIS COMPANY. Add comment

 
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