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Lumber Liquidators

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17 complaints

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Lumber Liquidators is a company that offers a wide choice of pre-finished and unfinished hardwood floors. Company is very popular in the industry and works on the market since 1993. Originally it was a liquidation company and in 1996 they opened their first store of hardwood. Today Lumber Liquidators is headquartered in Colonial Heights, Virginia. Company offers a wide choice of solid wood (including prefinished bellawood, prefinished domestics, prefinished exotics, prefinished handscraped, prefinished stained, unfinished), engineered hardwood, bamboo and cork, laminate and vinyl, molding and accessories (including molding and trim, stains, grills, vents, underlayments, adhensives, countertops, floor care products). Please try to contact Lumber Liquidators Customer Service directly prior to posting any complaints on this site.

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Lumber Liquidators Reviews

Anonymous
Lumber Liquidators is a joke
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

I am in the hardwood flooring industry as a contractor and when homeowners ask me to install their flooring that they bought themselves from LL I tell them no thanks. I have heard ...

#315908
May 01, 2012
121

Celo
Lumber Liquidators
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

I purchased flooring from them in JANUARY 2012, by April 2012 the flooring is discolored and scratched. This is the "indestructible" laminate that they recommended to me? I conta...

#314316
Apr 24, 2012
96

Leslir
BUYER BEWARE Defective product Lumber Liquidators
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

"DO NOT USE LUMBER LIQUIDATORS! I purchased strand bamboo flooring by Morning Star from the Auburn, Maine store. It was in stock. I went in intending to purchase another pr...

#308399
Mar 28, 2012
318

Anonymous
Lumber Liquidators does not stand behind their products
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

We bought a foreclosed house and all the flooring needed to be replaced. I wanted something that would be low maintenance and we had laminate flooring in a previous house with goo...

#305989
Mar 19, 2012
317

Anonymous
Lumber Liquidators - Poor Service, Poor aditude
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

Am in the process of of replacing 1288' of carpet with hardwood. Contacted, Manchester, NH Mgr. Bob Arsenault approximately Dec 28, 11, in regards to price and availability of woo...

#296615
Feb 13, 2012
405

Mackie
Lumber Liquidators - STAY AWAY
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

Unfortunately, I wasnt smart enough to read the reviews before placing my order, because now I see how many others around the country had a similiar experience. Th...

#295387
Feb 08, 2012
478

Notahapp...
Lumber Liquidators - BUYER DEFINITELY BEWARE. DECEPTIVE WARRANTY. VERY BAD CUSTOMER SERVICE
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

My husband and I built a new house last year. Unfortunately, we purchased all of our hardwood through Lumber Liquidators - to the tune of over 20k including installation. Did eve...

#293943
Feb 02, 2012
760

Anonymous
Lumber Liquidators provides misleading warranties and bad info
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

Lumber Liquidators provides a shady product and their waranties are written in double tlak so that you, the consumer can't win. Too many issues to get in to but stay away from ...

#291210
Jan 23, 2012
363

Anonymous
Lumber Liquidators - Bait and Switch in St Petersburg, Florida
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

We are looking for new floors for our home and have shopped a variety of flooring stores. We should have researched Lumber Liquidators more prior to spending an hour driving to th...

#284182
Dec 27, 2011
624

Anonymous
Lumber Liquidators - They sold me shoddy products and refuse to fix it
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

Purchased 650 square feet of prefinished flooring. After 2 months the wood began to crack and split everywhere it was installed! It is actually splintering in some places. Called t...

#275502
Nov 17, 2011
713

TJW
Lumber Liquidators - Failure to credit unused returns
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

I purchased pre-engineered Brazilian cherry flooring and three sections of cherry butcher block counter tops along with some tools and flooring adhesive on 05/18/2011. The counter...

#262646
Sep 18, 2011
752

Tmrnejt
Lumber Liquidators - Company installer fraud
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

I contacted lumber liquidators to have their installer give me an estimate. the estimator came emailed a contract a price along with how payment was to be made. when i told them i ...

#248345
Jul 12, 2011
1137

Anonymous
Lumber Liquidators - Terrible Company - Do Not Use this company
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

I bought 5K worth of 3/8 inch Brazilian Walnut and after setting an install date, the installer arrived late on the day of install (May 28) and proceeded to inform me that he did n...

#243209
Jun 14, 2011
1148

Corgee
Lumber Liquidators - Buyer Beware! Defective Products and Even Worse Customer Service
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

I purchased (first quality “not seconds”/”odd lot”) engineered flooring on 4/14/2011. My credit card was charged in full on that same day and there was no indication that ...

#242809
Jun 12, 2011
909

Ckh1954
Lumber Liquidators - Pissed off in San Antonio
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

BELLAWOOD product by Lumber Liquidators, Inc is a rip-off. They do not stand behind any warranty. The Brazilian chestnut floor has cracks after installation and they claim we sho...

#212756
Dec 22, 2010
1192

Anonymous
Lumber Liquidators San Diego Horrible!!!
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

I ordered 1800 SF of Brazilian Teak manufactured by Bellwood for Lumber Liquidators. What a nightmare! Several boxes arrived damaged upon delivery. The delivery person noted on th...

#188654
Jul 07, 2010
1529

Jfar01
Lumber Liquidators DO N O T PURCHASE!
5.0 3000 John Deere Rd. ToanoVA23168 1-800-366-4204, 1-800-427-3966 http://www.lumberliquidators.com/custserv/custserv.jsp?pageName=custserv1

Purchased Nirvana Laminate flooring from Lumber Liquidators in Pittsburgh PA. Once purchased was told all sales were final - no returns. Prior to instaLlation my contractor and mys...

#166746
Jan 06, 2010
4379
Reviews 1-17 of 17

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