1.5
  • Installation financed1 votes
  • Product line1 votes
  • Local store tried to be helpful1 votes
  • Customer service10 votes
  • Customer experience7 votes
  • Return policy5 votes
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  • 22 hours ago
  • Installers
  • Rocky River, Ohio
  • Dream Home Ispria
  • 10
  • REVIEW RATING 4/5

We were sold the toxic Chinese flooring and they won't offer any guidance to getting the floor chemically tested and they have refused to help us in anyway. Store manager Manny and the other employees don't care about the health of their customers even though the asst manager admitted to me that he Would NOT install one of their floors in his own home nor endanger any children with the toxic... Read more

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  • Mar 26
  • Building Products
  • Pleasant Lake, Michigan
  • Bamboo Flooring
  • 30
  • REVIEW RATING 4/5

installed this floor in a brand new house. Followed directions to the letter. Floor separated after a few months. I pulled it up and reinstalled it about a month ago. Noticed today that it has separated on the other side of the room. When I talked to them at the store, they put the blame on everything but the product. I finally said, well I installed a bamboo floor from a different vendor in my... Read more

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  • Mar 22
  • Building Products
  • North Olmsted, Ohio
  • Laminate Flooring
  • 52
  • REVIEW RATING 4/5

Purchased 10 packages of laminate flooring. Opened one package and noticed that when laid end to end on the floor they appeared .to be chipped. We picked them up and managed to finish the job. I took the one opened package back, and they said that they wouldn't return them and that they were NOT defective. We purchased them in mid January in Northern Ohio amid a snow storm. We were installing... Read more

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100% FULL

  • Mar 22
  • Installers
  • Springfield, Illinois
  • Morning Star Bamboo Flooring
  • 1
  • 1
  • 63
  • REVIEW RATING 5/5
Lumber Liquidators - Morningstar Bamboo- DO NOT DO IT.  LL misrepresents skill set required by HSS installers.  LL HQ contradicts HSS authorizing general contractors to install floors.
1 of 10

I had Morning Star Bamboo installed by a HSS (Home Service Store) recommended installer, and paid for it by a loan facilitated by LL. I signed a contract that I was lead to believe applied to a "professional installation specialist". What I got was at best a general contractor who lacks serious understanding of Bamboo flooring, now I have gaps, buckling, and cracking boards. Lumber Liquidators... Read more

Was this review helpful? 1 0

100% FULL

  • Mar 21
  • Home Construction and Repair
  • Rincon, Georgia
  • Morningstar Bamboo Flooring
  • 121
  • REVIEW RATING 5/5
Lumber Liquidators faulty flooring and doesn't stand behind their warranties
1 of 4

Two years ago we ordered Morning Star bamboo flooring for our home from Lumber Liquidators After the fourth week of acclimation we began to install our flooring (in late June). In August we went on vacation to return to floors that had shrunk from the quarter round by about 1/2 of an inch. My husband and I discussed the issue and decided that we would add extra molding between the baseboard and... Read more

Was this review helpful? 2 0

I cancelled a floor which didn't even get shipped out yet. Was told my partial payment of cr cd and cash would b refunded as a credit and a check form. Cr cd was 5 weeks. 6 weeks later I have yet to receive my refund check. I'm pissed. Add comment

  • Mar 17
  • Building Products
  • Washington, District Of Columbia
  • Laminate Flooring
  • 45
  • REVIEW RATING 4/5

LL in Waldorf, MD sold me 21 cases of warped lamant and tried to tell me it was natural the wood would have 1/8 in waves on it. I have purchased lamant before and never seen large waves in it. When I returned all 21 cases of defective product I was charged a 20% fee and the Manager was very rude and disrectful. If you expect a quality product and professional service, avoid Lumber Luquidators.... Read more

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  • Mar 16
  • Building Products
  • Deptford Township, New Jersey
  • Bamboo Flooring
  • 3
  • 3
  • 97
  • REVIEW RATING 5/5

We are having the same issue with bamboo flooring from Lumber Liquidators, we did everything they instructed and used the installers they recommended. The wood sat in our house to get acclimated to the temperature, for 1 month prior to installation,they installed it in October and by Christmas it started separating and unlocking. They sent a inspector out who claims it's installation, but we do... Read more

Was this review helpful? 0 0

  • Mar 09
  • Building Products
  • Plaquemine, Louisiana
  • Flooring
  • 1
  • 1
  • 289
  • REVIEW RATING 5/5

They are absolutely liars and rip-offs. We tried calling the soon to be out of business crooks and have them handle changing out our flooring. Lumber Liquidators of course denied that their contaminated product was unsafe and was making us sick. We tried handling it without litigation but we now have got attorneys to go after them crooks. They will pay dearly for their greed and coverup we surely... Read more

Was this review helpful? 4 1

  • Mar 06
  • Building Products
  • West Palm Beach, Florida
  • Flooring
  • 179
  • REVIEW RATING 4/5

FLOORS LASTED SIX WEEKS AND THEY WILL NOT WARRANTY THEM... DO NOT USE THIS COMPANY I HAVE TO TAKE THEM TO COURT TO GET OUR FLOORS RE-DONE. ON EVERY REVIEW I HAVE READ THEY ALL STATE THE SAME THING FOR NOT COVERING A CLAIM (MOISTER) WHAT A LOAD OF ***!!!! I SPENT 15K AND THE INSTALLER USED THE WRONG GLUE ON THE FLOOR AND THEY ARE SPLITTING AND BUCKLING ... HAVE HAD INSURANCE COMPANY AND ENGINEER... Read more

Was this review helpful? 0 3

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