1.5
  • Showroom1 votes
  • Product Line1 votes
  • Local store tried to be helpful1 votes
  • Customer Service7 votes
  • Customer Experience5 votes
  • Return policy4 votes
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  • Feb 25
  • Building Products
  • Lafayette, Indiana
  • Vinyl Flooring
  • 59
  • REVIEW RATING 3/5

I have placed three orders with this company in the last 12 months. The first time I ordered vinyl flooring and they sent me laminant. The seconds time I ordered underlayment that they keep in stock and every roll was cut and damaged and they refused to replace. This time they can't find my order or history of my order with reciept in hand. I'm ready to file a compliant with the local bbb and... Read more

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  • Feb 21
  • Building Products
  • Mississauga, Ontario
  • Hardwood Floor
  • 89
  • REVIEW RATING 5/5

Here is a descriptive account of the time-line: • 898.32 square feet of VM HS Solid Golden Teak ¾ x 4-3/4"SKU: 10006652/VMGT5/2009 Flooring and Eco Silent Sound HD Underlayment were purchased from Lumber Liquidator’s, with 30 Year Warranty, delivered directly to our home and placed in the living room to be acclimated. • December 2014: Started preparing the whole main area sub-floor with 1/2”... Read more

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  • Feb 16
  • Building Products
  • Chicago, Illinois
  • Bamboo Flooring
  • 1
  • 1
  • 84
  • REVIEW RATING 4/5

Hi Chey, I received the standard response regarding our flooring issue and needless to say, we are very disappointed with Lumber Liquidators. I discussed this with a certified floor inspector and was informed that he has seen numerous complaints of this sort with LL He informed us that LL will simply tell us that we didn’t follow the manufacturer’s requirements despite our investment in 3 high... Read more

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  • Feb 09
  • Building Products
  • Haymarket, Virginia
  • Morningstar Bamboo Flooring
  • 110
  • REVIEW RATING 4/5

I have had exactly the same issue and exchanged many emails with Maggie at customer service. They're putting every obstacle they can to deny that the material is poor quality. Same exact issues with the Morningstar Bamboo. Easily scratched, gapping, cupping in many spots. This happened a couple months after purchase and I paid to have it pulled up and replaced. Happened again and this time... Read more

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As a professional installer, you should always do a moisture reading after the acclamation. It's generally 3days. they sell them at Lowe's. Add comment

  • Feb 02
  • Building Products
  • Toronto, Ontario
  • Underlayment
  • 109
  • REVIEW RATING 4/5

Bought Bellawood underlayment last year. We decided not to do laminate floor so we did not need it. Was told by clerks and the 'Customer Service' line that we couldn't return to LL because it was past 30 days. I finally sold on Kijiji at a loss and the buyer called back and said that the rolls were not 100 square feet - only about 70 square feet per roll! I am extremely disappointed by the... Read more

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  • Jan 13
  • Building Products
  • Oklahoma City, Oklahoma
  • Flooring
  • 143
  • REVIEW RATING 4/5

Spent $25,000 on flooring, went through 3 installers waited weeks for install. Install is horrible, coming up separating lumber liquidators has been non responsive for months. Lied about product, refused to allow for it to be returned. Call after call gets no results. Local and corporate are the most dishonest organization I have ever dealt with. They refuse to allow customer to talk to any... Read more

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  • Dec 24, 2014
  • Building Products
  • Pearl River, New York
  • Wood Flooring
  • 126
  • REVIEW RATING 4/5

Besides having ordered samples from (2) North Jersey stores which were never sent, I ordered wood flooring on line. there was no mention of any delays when ordered. After a week, I called the store where I was to pick it up from. They said that delivery was scheduled for March! (3 months later) Other stores have stock, but to ship it between stores, I would need to pay shipping. The local store... Read more

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  • Dec 17, 2014
  • Building Products
  • Minneapolis, Minnesota
  • Morning Star Bamboo Flooring
  • 1
  • 1
  • 253
  • REVIEW RATING 5/5

I ordered and installed Morning Star Click Bamboo from Lumber Liquidators and like many other 3 months later there are places where the wood has shrunk from the wall, cupping, there are significant gaps where the floor is not even between boards and there is one board that is now unchecked and others that are overlapping. I contacted Lumber Liquidators, filled out all the paperwork, sent all the... Read more

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Resolved 100% FULL

  • Dec 04, 2014
  • Building Products
  • North Canton, Ohio
  • Bellawood Bronze Ultra Strand Bamboo
  • 3
  • 3
  • 679
  • REVIEW RATING 5/5
Lumber Liquidators - Bellawood Ultra-Strand Bamboo grain is fake printed junk!
1 of 5

We bought Bellawood Bronze Ultra-Strand Bamboo from Lumber Liquidators. This Bellawood Bronze Ultra-Strand Bamboo is not what you think it is. While it is true that is a solid hardwood, the grain pattern is printed on the surface like a cheap laminate. Perhaps some would not find a problem with that, most I'm sure would expect the beauty of a natural bamboo finish, especially at a premium price,... Read more

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