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  • Customers like
    • Local store tried to be helpful4
    • Product line2
    • Showroom1
  • Customers don't like
    • Customer service12
    • Customer experience11
    • Broken product6

  • Jul 02
  • Installers
  • Grand Rapids, Michigan
  • Lumber Liquidators Laminate Flooring
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

I called the store a week ago on Thursday, and was assured that someone would call me back on Monday or Tuesday and schedule a time to come out and measure my area and discuss the type(s) of flooring I wanted. Monday came, no call; Tuesday cam no call; by late Wednesday I contacted the store again and was assured someone would call me the next day. Today Thursday still no call. Just got off... Read more

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LL sucks. They sell defective flooring and won't return or trade it for decent flooring. DO NOT BUY!!! Add comment

  • Jun 13
  • Building Products
  • Saint Augustine, Florida
  • Flooring
  • 74
  • REVIEW RATING 4/5

I ordered 700 sq ft of flooring online - 5 months later I still hadn't received the wood, however, I did receive numerous lies in writing from customer service ...each e-mail promised the wood would be available for pick up in a few weeks...or a month...bottomline the wood never was available and finally they canceled my order almost a full 6 months later. Lumber Liquidators is a crappy bait and... Read more

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  • Jun 12
  • Building Products
  • Toronto, Ontario
  • Hardwood Floor
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

Ordered on April 18, promised delivery in 5-10 days. Nothing. I called them back and was told that they would check up. They didn't call back. When I called back, they told me that they were out of stock, but if I come back in, I can choose another product. I did, but not without charging another $526. Again, they promised 5-10 days. We called back after 19 days. They said they were so... Read more

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We have a problem with this company, we bought flooring from this company and the flooring is on the list of flormadhy and on top of that it's starting to slip apart and they refuse to send someone out to fix it. I wouldn't recommend them to anyone all they car about is selling the merchandise and thats it. They don't care what happens afterwards. Add comment

  • Jun 07
  • Building Products
  • Rockford, Illinois
  • Black Mountain Vinyl Flooring
  • 92
  • REVIEW RATING 4/5

I purchased Black Mountain Maple 4mm. Click flooring. I had in installed by a professional and did great job. It was just a short time and the flooring clicks came undone. I called lumber liquadators c/s and they told me I had been sold wrong underlayment. The also told me the reason why was that it was too thick. In order to correct this I would have to remove underlayment I was sold and get... Read more

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  • Jun 04
  • Building Products
  • Denver, Colorado
  • Bamboo Flooring
  • 1
  • 1
  • 150
  • REVIEW RATING 4/5

I recently purchased 900 sq ft ($4000.+) of Bellawood Hickory flooring, only to find out that after reading the installation instructions it cannot be used over radiant heated subfloors. When contacting the store I purchased it at I was told it was not their problem as most of the homes in US do not have radiant heat. The associate said I should have told them, and why would I have known.... Read more

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  • Jun 03
  • Building Products
  • Fort Wayne, Indiana
  • Vinyl Flooring
  • 1
  • 1
  • 44
  • REVIEW RATING 4/5

Bought 36 boxes of TRQ Pioneer Park Sycamore 4mm Click vinyl flooring, $1800 worth. Tongue and grove are brittle, can break by pinching between two fingers. LL could care less. Calling and emailing for 3 months; 10 emails and 17 phone calls by me; takes weeks to get a response. Even got a letter stating they would close claim due to no response, after 2 emails and 3 calls!! The flooring is... Read more

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  • Jun 02
  • Building Products
  • Houston, Texas
  • Flooring
  • 46
  • REVIEW RATING 4/5

They will not come fix my floor. Restoration of home complete. 4 months I have been calling and arguing. My floor is buckled because of the install, my house is masonry and hadn't moved. Worst service I've ever had, I will have to call a lawyer. I've called them over 20 times. Don't, please, don't buy from them. Unbelievable..... Horrible experience. I'm praying they fix my home. $8000 later I... Read more

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  • May 19
  • Building Products
  • Saint Augustine, Florida
  • Engineered Flooring
  • 1
  • 1
  • 217
  • REVIEW RATING 4/5

Stay away from Lumber Liquidators - nothing but a scam! I ordered 700 sq ft of engineered flooring in early Jan. ( bought off the website while the floor was on sale). Lumber Liquidators never had the product they were selling - their website showed my order , that they had my money and the order was being processed. Yeah, sure! When I spoke with the online chat rep I was promised in writing the... Read more

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